Kathleen Richter
Erin's Pub N' Grub
Eagle River,WI
5
years of professional experience
Dynamic culinary professional with a strong background in cooking, cleaning, and organization. Known for implementing time-saving practices that boost efficiency and maintain high standards of food quality and presentation. Ready to contribute to a thriving kitchen environment.
Work History
Business Owner/Operator
3 Years 7 Months- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Trained staff on food safety practices and exceptional customer service standards.
- Oversaw financial management, including budgeting, forecasting, and profit analysis.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cook
11 Months- Prepared diverse menu items following standardized recipes and ensuring quality presentation.
- Maintained cleanliness and organization of kitchen equipment and work areas to comply with health regulations.
- Assisted in inventory management by tracking ingredient levels and minimizing waste during food preparation.
- Collaborated with team members to streamline meal service processes, enhancing overall efficiency during peak hours.
- Implemented time-saving practices in food prep, reducing order turnaround times while maintaining quality standards.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
GED
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Food presentation
Kitchen equipment operation and maintenance
Hospitality and service industry background
Sanitation
Beautiful presentation of food
Allergen awareness
Culinary creativity
Timeline
Cook
Erin's Pub N' Grub
09.2025 - CurrentRead More
Business Owner/Operator
KD's Pub & Grub
11.2021 - 06.2025Read More
Northland Pines High School
GED
Read More