Kathleen Smith
Philadelphia,PA
Summary
Accomplished Night Manager at Pats King Of Steaks, adept in people management and bank deposit preparation, significantly improved team productivity and financial accuracy. Leveraged strong leadership to enhance employee skills and streamline operations, achieving notable gains in efficiency and customer satisfaction at Melrose Diner.
Overview
34
34
years of professional experience
Work History
Night Manager
Pats King Of Steaks
10.1990 - 05.2024
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Enhanced team communication by conducting regular briefings and feedback sessions.
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and procedures.
- Managed staff performance, providing constructive feedback and coaching for continuous improvement.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
- Optimized resource utilization by analyzing workload trends, adjusting labor allocation accordingly.
Cashier
Melrose Diner
04.1990 - 03.2000
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
GED -
South Philadelphia High School
Philadelphia, PA06.1976
Skills
- Bank Deposit Preparation
- Reservations Management
- People Management
Timeline
Night Manager
Pats King Of Steaks
10.1990 - 05.2024
Cashier
Melrose Diner
04.1990 - 03.2000
GED -
South Philadelphia High School
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