Kathleen Smith
Tiverton,Rhode Island
Summary
Dynamic hospitality professional with extensive experience in delivering exceptional customer service and optimizing restaurant operations. Proven ability to cultivate strong relationships with staff, ensuring seamless collaboration that enhances service delivery. Skilled in managing multiple tables, executing efficient seating plans, and creating an inviting atmosphere for guests in both formal and casual dining environments. Committed to fostering a high-energy, customer-focused experience while skillfully handling reservations and assisting customers with food and beverage selections.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Clambake Club of Newport
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Fine Dining
- 3 course meals cleared and fired courses at appropriate times
- Served food and beverages promptly with focused attention to members needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with all members of the club.
- Bussed and reset tables to keep dining room and work areas clean.
- Summer job I return to each year
Server
Tiverton Sports Kitchen
02.2022 - Current
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Winter job I return to over Christmas break mid December-January.
Babysitter
Various Families
02.2022 - 02.2024
BUSSER/HOSTESS
Sakonnet Point Club
06.2023 - 08.2023
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Engaged with guests to maximize satisfaction with food and service
- Monitored restaurant activity to determine seating and dining flow
- Bussed and reset tables in an orderly fashion.
Education
Bachelor of Science - Biology
University of Tennessee-Knoxville
Knoxville, TN05-2027
High School Diploma -
Bishop Feehan High School
Attleboro, MA05-2023
Skills
- Table Setting Arrangements
- Dining Area Maintenance
- High-Volume Dining
- Table Bussing
- Energetic
- Positive and easy to work with
- Responsible
- Strong work ethic
- Fine Dining
- Casual Dining
- Hospitality service expertise
- Professional appearance
- Menu memorization
- Food running
Certification
CPR and Emergency Medicine
Timeline
Server
Clambake Club of Newport
05.2024 - Current
BUSSER/HOSTESS
Sakonnet Point Club
06.2023 - 08.2023
Server
Tiverton Sports Kitchen
02.2022 - Current
Babysitter
Various Families
02.2022 - 02.2024
High School Diploma -
Bishop Feehan High School
Bachelor of Science - Biology
University of Tennessee-Knoxville
Community Service
- Old Colony YMCA, Lincoln, LINCOLN, 10/01/22, 10/31/22, Set up a haunted house and helped entertain the kids who lived in the local community, making it easy for families in the community to get out and have some fun., Helped organize fundraisers to benefit organizational objectives., Generated visual content for organization's social media platforms.
- Knights of Columbus, Bristol, RHODE ISLAND, 01/01/22, 01/31/22, Collected Coats for those in need during the winter season. I helped pack and transport the coats to the place where they were distributed., Helped organize fundraisers to benefit organizational objectives.
- West Place Animal Sanctuary, Tiverton, RHODE ISLAND, 04/01/20, 08/31/20, I worked with rescued animals in need of care, who can not survive in the wild. This includes cleaning the grounds, living area etc. Fulfilling all the needs to keep the sanctuary a happy and clean place for the animals. 20 hours of service., Participated in community clean-up and enrichment projects., Helped organize fundraisers to benefit organizational objectives., Coordinated special projects and assignments.
- Veterans Home, Bristol, RHODE ISLAND, 12/01/19, 12/31/19, Went to the Veterans home around Christmas freshman year and made them cards. Sat and talked with many of the veterans who were lonely on the holidays. Ate dinner with them and gave them company., Coordinated special projects and assignments.
- Alzheimer's Tennessee Inc, 09/01/24, 02/01/25, Helped run and organize local fundraising events and walks to raise awareness.
References
Sheila Rooney, Clambake Club of Newport, Front of House Staff Manager, 401-855-9535
Matt Case, Clambake Club of Newport, Overall Operations Manager, +1 860-303-2610
Michelle Santiago, Tiverton Sports Kitchen, Manager Previous Manager, (401) 545-5326, michelle_santiago37@yahoo.com
Education and Training
University of Tennessee: August 2023-May 2027
Bishop Feehan High School: August 2019-May 2023
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