Kathleen Spain
Castle Rock,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
1
1
Certification
3
3
Real Estate License
Work History
Loan Specialist
USDA-Rural Development
06.2024 - Current
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Examined customer loan applications for loan approvals and denials.
Realtor
EXP
05.2022 - Current
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Skilled in negotiating deals and effectively communicating with clients to reach win-win outcomes.
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
Loan Specialist
Veterans Benefits Administration
12.2022 - 06.2023
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Advised clients on mortgage, education and personal loans.
- Assisted customers with completing loan applications and other paperwork.
Financial Advisor
Department of Defense
02.2021 - 12.2022
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Updated clients on changes in tax laws and other regulations affecting investments.
- Helped clients make informed decisions about financial future.
Army Relief Specialist
Department of Defense
02.2019 - 03.2020
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
Realtor
Century 21
04.2018 - 03.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
Bachelor of Science - Criminal Justice/Psychology
Drury University
Springfield, MO08-2007
Associate of Science - Business Management
Drury University
Springfield, MO08-2007
Skills
- Customer service
- Multitasking capacity
- Strong negotiation skills
- Sales strategy
- Goal-oriented mindset
- Contract negotiation
- Client relations
- Teamwork and collaboration
- Problem-solving skills
- Time management
Certification
Accredited Financial Counselor-AFC®
Timeline
Loan Specialist
USDA-Rural Development
06.2024 - Current
Loan Specialist
Veterans Benefits Administration
12.2022 - 06.2023
Realtor
EXP
05.2022 - Current
Financial Advisor
Department of Defense
02.2021 - 12.2022
Army Relief Specialist
Department of Defense
02.2019 - 03.2020
Realtor
Century 21
04.2018 - 03.2020
Accredited Financial Counselor-AFC®
Bachelor of Science - Criminal Justice/Psychology
Drury University
Associate of Science - Business Management
Drury University
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