KATHLEEN TROCINE
Pompano Beach,FL
Summary
Detailed Graduate Gemologist ready to bring 30+ years of relevant work experience to new role in Jewelry industry. Talented at determining clarity, polish and symmetry of diamonds and other precious stones using loupes and microscopes. Trustworthy and careful professional working with extremely valuable merchandise without incident. Adept at training new hires and sales representatives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director
DIAMOND BANC
BOCA RATON, FL
01.2022 - Current
- In charge of handling all the purchase and loan opportunities from and continually work with management to improve your closing ratio on loan, buy and consignment opportunities
- Respond to customers with great immediacy inside and outside of office hours
- Keep accurate records and make sure that all buys and loans are properly entered into PawnMaster as well as recorded on the appropriate spreadsheets
- Ensure all legal protocol is strictly followed
- Follow state regulations for pawnbrokers
- Actively implement ongoing referral relationships with retail jewelers and track the performance of the relationships
- Work to increase brand awareness via events, networking etc
- Verify authenticity of product, determine value, issue payment.
- Ensured accurate documentation of inspection results according to company procedures.
Sales
DIAMOND DIRECT
BOCA RATON, FL
01.2020 - 07.2021
- Manage day-to-day customer orders
- 3rd highest salesperson after 5 months in business
- Sell diamonds, do appraisals, take in repairs, quote custom work.
- Informed clients of current sales promotions to boost sales.
- Tracked orders through completion ensuring that deadlines are met in a timely manner.
- Collaborated closely with team members from other departments throughout the product lifecycle.
- Performed visual and mechanical inspections of parts using precision measuring equipment such as calipers, micrometers, gauges and other inspection tools.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
Gemology Instructor
GEMOLOGICAL INSTITUTE OF AMERICA
NEW YORK, NY
07.2015 - 10.2019
- Instructed students in On-Campus Gemology Program and Lab Classes utilizing gemological equipment
- Including microscope, spectroscope, refractometer, polariscope, dichroscope, audio-visual aids, and other materials to supplement presentations
- Imparted appropriate and relevant course material consistent with GIA's reputation and standards
- Proctored tests, and receive, correct, and process student assignments either manually or electronically
- Submitted final grades to Student Services according to required schedules through Blackboard
- Counseled students regarding academic performance and methods for improvement
- Assist in training new instructors
- Lab Classes including Diamonds, Gem Identification, Color Stone Grading and Pearls
- Required to meet all minimum requirements mandated by federal, state, local, and accrediting agencies.
Jewelry Production Manager
LAZARE KAPLAN INTERNATIONAL
NEW YORK, NY
03.2011 - 03.2015
- Manage day-to-day jewelry order production
- Ensure all orders contain pertinent information
- Examine incoming merchandise from vendors and customers
- Initiate creative problem solving
- Maintain vendor relations; verify invoices, quality control, and pricing
- Train and assist staff on any new procedures, policies, software.
Sales / Administrative Manager
GEMS BY JOSEPH / JEWELRY COUTURE BY SEHATI
VENTURA, CA
10.2009 - 01.2011
- Conduct audits of business daily, compute commissions, reconcile vendor invoices
- Control inventory, enter new product into Gemsoft computer program
- Take in repairs and quote prices, quality control all finished repair work
- Sell fine jewelry, appraisals
- Train new employees on POS system
- Employee schedules, control overtime, record time worked weekly
- Assist with window displays, case arrangements, and restyling shows.
Assistant General Manager
TOWN-SPORTS
NEW YORK, NY
09.2008 - 10.2009
- Audit contracts on a daily basis; make sure they meet all requirements
- Control C&L to ensure expenses are in line, make sure all orders do not exceed budget
- Hire staff for vacancies with competent applicants for housekeeping and front desk
- Ensure that payroll expenses are within budget per pay period and all subsequent months
- Ensure club cleanliness is up to TSI standards.
Account Executive: Lucca, Noor & Gabrielle Divisions
SUBERI BROTHERS, LLC
NEW YORK, NY
01.2005 - 01.2008
- Managed and oversaw the full scope of operations ensuring smooth running and cost-efficient divisions in all respects
- Confirmed and updated cost card/spreadsheet information
- Engaged in the purchase and procurement of color stones and diamonds
- Completed all pricing and contract negotiations with domestic and international contractors
- Developed pricing strategies and competitive pricing models.
- Performed visual inspections of products to ensure product quality.
Personal Trainer
NEW YORK HEALTH & RACQUET CLUB
NEW YORK, NY
01.1997 - 01.2006
- Trained various clients in effective and safe activities to improve personal health
- Reviewed patient medical history; developed and implemented customized health improvement plans
- Documented client progress
- Maintained client database
- Opened and closed the facility
- Established new clients and maintain existing clients through quality work, customer service and excellent referrals.
Quality Assurance
TIFFANY AND COMPANY
NEW YORK, NY
01.1998 - 01.2000
- Inspected all incoming jewelry orders for accuracy and compliance with company standards
- Perform random gemological testing
- Served as the primary liaison between quality assurance and the pearl department
- Worked closely with buyers, vendors, and sales associates
- Always ensured excellent customer service.
Education
Graduate Gemologist -
GEMOLOGICAL INSTITUTE OF AMERICA
Completed credits toward a Personal Training Certification -
MARYMOUNT MANHATTAN COLLEGE
GLENDALE COMMUNITY COLLEGE
Completed credits toward a Bachelor of Arts Degree -
VALENCIA COMMUNITY COLLEGE
Skills
- Jewelry, Watches Product Expert
- Quality Inspections
- Gemological Tool Use
- Understanding of Evaluation Methodologies
- Product Inspection
- Technical Knowledge
- Visual Inspection
Affiliations
- Ballroom Dancer
- Working Out
- Kayaking
Certification
- Graduate Gemologist from GIA
References
References available upon request.
Timeline
Director
DIAMOND BANC
01.2022 - Current
Sales
DIAMOND DIRECT
01.2020 - 07.2021
Gemology Instructor
GEMOLOGICAL INSTITUTE OF AMERICA
07.2015 - 10.2019
Jewelry Production Manager
LAZARE KAPLAN INTERNATIONAL
03.2011 - 03.2015
Sales / Administrative Manager
GEMS BY JOSEPH / JEWELRY COUTURE BY SEHATI
10.2009 - 01.2011
Assistant General Manager
TOWN-SPORTS
09.2008 - 10.2009
Account Executive: Lucca, Noor & Gabrielle Divisions
SUBERI BROTHERS, LLC
01.2005 - 01.2008
Quality Assurance
TIFFANY AND COMPANY
01.1998 - 01.2000
Personal Trainer
NEW YORK HEALTH & RACQUET CLUB
01.1997 - 01.2006
Graduate Gemologist -
GEMOLOGICAL INSTITUTE OF AMERICA
Completed credits toward a Personal Training Certification -
MARYMOUNT MANHATTAN COLLEGE
GLENDALE COMMUNITY COLLEGE
Completed credits toward a Bachelor of Arts Degree -
VALENCIA COMMUNITY COLLEGE
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