Kathleen Valverde
Key Largo,FL
Summary
Bilingual English/Spanish professional dedicated to maintaining a positive and productive workplace. Experienced in handling daily operations, customer relations, and administrative coordination. Skilled in communication, organization, and client service with a proactive approach to maintaining a welcoming and efficient work environment.
Overview
14
14
years of professional experience
Work History
Owner
Rags to Riches Cleaning Service
Key Largo, FL
12.2019 - Current
- Oversee daily business operations for residential and commercial cleaning services.
- Foster a welcoming environment by greeting and assisting clients and partners warmly.
- Respond promptly and effectively to client inquiries, scheduling requests, and service needs.
- Maintain consistent communication with clients, vendors, and team members to coordinate cleaning schedules and project logistics.
- Handle filing, file management, billing, and administrative support tasks.
- Manage supplies, inventory, and service scheduling to ensure quality and customer satisfaction.
- Maintain accurate documentation and ensure organized recordkeeping for business operations.
- Evaluated customer feedback to refine service offerings, enhancing client satisfaction and loyalty initiatives.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Pro Service Department Manager
Lowe's
Hialeah, FL
01.2017 - 10.2019
- Supervised department operations and supported staff with daily responsibilities.
- Ensured consistent communication and coordination between departments.
- Supported new hire orientations and onboarding processes.
- Assisted in addressing and resolving workplace issues promptly.
- Maintained organized information and ensured confidentiality at all times.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development.
- Collaborated with cross-functional teams to align services with promotional events and seasonal demands.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Demonstrated strong leadership skills by motivating employees through recognition programs and fostering an atmosphere conducive to collaboration among teammates.
Service Manager
Lowe's
Hialeah, FL
02.2013 - 07.2015
- Conducted interviews and assisted in selecting the best candidates to join the team.
- Focused on maintaining smooth daily store operations and ensuring a positive environment for clients and employees.
- Oversaw workflow management, customer service quality, and performance support for staff.
- Handled scheduling and made sure day-to-day operations ran efficiently.
- Ensured both team members and clients were satisfied with service and support.
- Led team in delivering exceptional customer service and resolving complex issues.
- Streamlined operational processes, improving efficiency across departments.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Analyzed customer feedback to drive improvements in service offerings and store layout.
Head Cashier
Lowe's
Hialeah, FL
06.2012 - 02.2014
- Supervised cashiers, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new staff on register operations and customer service protocols.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Managed cash handling procedures, safeguarding funds and minimizing discrepancies.
- Coordinated schedules for cashiers, optimizing staffing based on store traffic patterns.
- Resolved customer inquiries and complaints effectively, maintaining positive shopping experiences.
- Conducted regular audits of cash registers to ensure compliance with financial controls.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
Communications
Full Sail University
Winter Park, FL02.2027
Skills
- Foster a welcoming environment by greeting and assisting team members and candidates warmly
- Respond promptly and effectively to inquiries, ensuring team member and candidate satisfaction
- Assist with HR matters such as phone calls, onboarding, orientations, and recordkeeping
- Manage employee administration from recruitment through exit, including conducting orientations and processing new hire paperwork
- Input and maintain accurate employee data and ensure compliance with HR-related training
- Organize and schedule orientation sessions with department heads and support new hire integration
- Coordinate with HR management to address and resolve employee issues promptly
- Assist with onboarding tasks such as account setup, I-9 documentation, nametags, time clock enrollment, and employment verification letters
- Maintain organized files and keep employee information boards up to date
Timeline
Owner
Rags to Riches Cleaning Service
12.2019 - Current
Pro Service Department Manager
Lowe's
01.2017 - 10.2019
Service Manager
Lowe's
02.2013 - 07.2015
Head Cashier
Lowe's
06.2012 - 02.2014
Communications
Full Sail University
qualifications
- Bilingual English/Spanish
- Friendly and welcoming demeanor; able to assist applicants and team members with repetitive or detailed processes patiently and professionally
- Administrative and office experience
- HR experience with onboarding, communication, and administrative compliance
- Exceptional interpersonal and communication skills
- Detail-oriented with strong organizational and multitasking abilities
- Proven ability to handle sensitive information confidentially and interact professionally with all levels of management