Kathleen Vitale
Palm Harbor,FL
Summary
Driven professional with a proven track record at Life’s Worc, adept in computer skills and showcasing a strong work ethic. Excelled in legal and QA administration by enhancing customer satisfaction and streamlining processes. Achieved significant improvements in scheduling efficiency and compliance adherence, leveraging attention to detail and data entry expertise.
Overview
26
26
years of professional experience
Work History
Legal Scheduler
Examworks
09.2019 - 07.2024
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
QA Administration
Life’s Worc
02.2017 - 02.2019
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
Legal Administration
Volmer & Tack
07.1998 - 12.2016
- Maintained up-to-date knowledge of industry best practices by attending regular continuing education courses focused on legal administration topics.
- Served as a liaison between the nursing department and hospital administration to address staffing concerns, facility improvements, and policy updates.
- Assisted in the preparation of accurate financial statements, ensuring compliance with legal requirements and accounting standards.
- Acted as a liaison between clients and the legal department, ensuring proper communication and timely resolution of escalated accounts.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NY01.1982
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
Timeline
Legal Scheduler
Examworks
09.2019 - 07.2024
QA Administration
Life’s Worc
02.2017 - 02.2019
Legal Administration
Volmer & Tack
07.1998 - 12.2016
High School Diploma -
Glen Cove High School
Similar Profiles
Angela HynesAngela Hynes
Credentialing Director at ExamWorksCredentialing Director at ExamWorks
Victoria PuzykVictoria Puzyk
Supervisor of Operations at ExamWorksSupervisor of Operations at ExamWorks
Melody NolfiMelody Nolfi
QUALITY ASSURANCE SUPERVISOR INSURANCE INDUSTRY at ExamWorksQUALITY ASSURANCE SUPERVISOR INSURANCE INDUSTRY at ExamWorks