Summary
Overview
Work History
Education
Skills
Timeline
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Kathlyn Wagner

Crystal,MN

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Server

50's Grill
08.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Teacher Aid

Lil Bee's
09.2021 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Met with parents about daily activities, positive developments, and issues.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Supervised free play and other activities to keep children safe.
  • Helped with creation of age-appropriate activities to keep children positively engaged.

Rental Shop Attendant

Mount Kato Ski Area
12.2022 - 03.2023
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Implemented stock control systems for monitoring and requisitioning supplies.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Science - Psychology

Minnesota State University - Mankato
Mankato, MN
05.2024

High School Diploma -

Robbinsdale Armstrong High School
Plymouth, MN
05.2020

Skills

  • Ability to Lift 30 Pounds
  • Adaptable and Flexible
  • Warm and Friendly
  • Cash and Credit Card Transactions
  • Customer Experience
  • Exceptional Customer Service
  • Problem-Solving Techniques
  • High-Volume Environments

Timeline

Rental Shop Attendant

Mount Kato Ski Area
12.2022 - 03.2023

Teacher Aid

Lil Bee's
09.2021 - Current

Server

50's Grill
08.2018 - Current

Bachelor of Science - Psychology

Minnesota State University - Mankato

High School Diploma -

Robbinsdale Armstrong High School

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Kathlyn Wagner