Summary
Overview
Work History
Education
Skills
Timeline
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Kathran Walker

Kathran Walker

California City,California

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Expert in training and mentoring, significantly improving team productivity and performance. Skilled in Microsoft Office and adept at fostering positive customer relations, demonstrating a unique blend of technical and interpersonal abilities.

Overview

9
9
years of professional experience

Work History

CSM

Walmart
07.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Manager/Trainer

TriState Trimmers
12.2019 - 05.2022
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
  • Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-potential individuals.
  • Cultivated strong relationships with external vendors, securing resources needed for effective training program delivery at competitive pricing structures.
  • Collaborated with cross-functional teams to create cohesive strategies for improving overall business performance.
  • Monitored and evaluated training performance to determine quality and cohesiveness.

Budtender/Secretary

Nevada Made Marijuana
03.2019 - 12.2019
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.

Trimmer/Cultivator

Mohave Cannibis
03.2016 - 12.2018
  • Was top trimmer for all 3 grow house locations.
  • Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
  • Fostered a positive work environment by maintaining a professional demeanor and collaborating closely with team members to achieve shared objectives.
  • Increased overall plant health with meticulous attention to detail during the trimming process.
  • Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
  • Maintained safety practices and quality controls.
  • Upheld compliance with state regulations by adhering to established company policies and procedures throughout all stages of production.
  • Reduced risk of contamination by following strict sanitation protocols, ensuring a clean and safe work environment.
  • Managed workload effectively, prioritizing tasks based on urgency while meeting productivity targets consistently.
  • Maintained open lines of communication with supervisors, providing timely updates on progress toward goals and addressing concerns as needed.
  • Assisted in harvest operations, contributing to expedient processing of cannabis products from plant to final packaging.

Education

Busses Administration, Paralegal Law - Business Administration And Management

Cerro Coso Community College
Ridgecrest, CA

High School Diploma -

River Valley High School
Mohave Valley, AZ

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Training and mentoring
  • Excellent time management skills
  • Cash handling
  • Team building and leadership
  • Schedule management
  • Deadline oriented
  • Staff management
  • Employee scheduling

Timeline

CSM

Walmart
07.2023 - Current

Manager/Trainer

TriState Trimmers
12.2019 - 05.2022

Budtender/Secretary

Nevada Made Marijuana
03.2019 - 12.2019

Trimmer/Cultivator

Mohave Cannibis
03.2016 - 12.2018

Busses Administration, Paralegal Law - Business Administration And Management

Cerro Coso Community College

High School Diploma -

River Valley High School

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Kathran Walker