Kathryn Adams
Second Chance Thrift Store
Petal,MS
1
Language
9
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service at Hattiesburg Clinic. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and maintaining organized environments, fostering teamwork to achieve operational excellence and support business goals. Reliable and punctual, committed to delivering high-quality service.
Work History
Sales Associate
3 Years 3 Months- Assisted customers with product selection, fitting room support, and checkout transactions
- Processed donations, sorted merchandise, and stocked sales floor with organized displays
- Maintained clean, safe aisles and sales areas to support positive shopping experience
- Operated cash register accurately while handling payments, returns, and receipt requests
- Tagged, priced, and labeled inventory according to store procedures and promotion changes
- Replenished shelves and rotated stock to keep merchandise accessible and well presented
- Answered customer questions about store policies, product locations, and daily promotions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist
1 Year 4 Months- Answered multi-line phones and routed calls to appropriate clinic departments.
- Scheduled patient appointments using electronic medical records systems.
- Greeted patients and processed check-in paperwork with professionalism.
- Verified insurance information and updated demographic records accurately.
- Coordinated messages between patients, providers, and clinical staff.
- Maintained organized reception area and protected confidential patient information.
- Assisted patients with forms, directions, and general clinic inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant Manager
2 Years 5 Months- Led daily sales floor operations to maintain brand standards and support customer engagement
- Coached associates on POS transactions, product knowledge, and service recovery
- Monitored inventory accuracy, replenishment, and shipment processing to keep stock organized
- Supported visual merchandising updates to align displays with promotional priorities
- Trained new team members on register procedures, recovery routines, and store policies
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Guest Service Representative
2 Years 11 Months- Greeted guests, answered admission questions, and resolved basic concerns with professional, friendly service.
- Processed ticket sales, memberships, and group admissions while maintaining accurate point-of-sale transactions.
- Provided directions, exhibit information, and daily event details to support smooth guest flow.
- Assisted visitors with lost-and-found items, special requests, and accessibility needs.
- Coordinated with team members to manage high-traffic periods and keep service lines moving.
- Maintained clean, organized guest service areas and stocked supplies for daily operations.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Cashier
1 Year 3 Months- Processed customer transactions accurately using register, card, and cash handling procedures.
- Verified prices, applied discounts, and resolved scanning discrepancies at checkout.
- Greeted shoppers professionally and delivered efficient front-end service.
- Balanced cash drawer and maintained secure handling of payments throughout shift.
- Bagged merchandise carefully while protecting fragile and perishable items.
- Responded to customer questions and directed shoppers to product locations or store departments.
- Supported front-end operations by assisting with line flow and coordinating with team members.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Cell Biology
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Exceptional customer service
Cash handling
Money handling
Languages
Japanese
Native or Bilingual
Timeline
Sales Associate
Second Chance Thrift Store
06.2021 - 09.2024Read More
Receptionist
Hattiesburg Clinic
04.2021 - 08.2022Read More
Assistant Manager
Hot Topic
11.2018 - 04.2021Read More
Guest Service Representative
Hattiesburg Zoo
04.2017 - 03.2020Read More
Cashier
Rameys Marketplace
09.2015 - 12.2016Read More
William Carey University
Bachelor of Science from Cell Biology
Read More
Richton High School
High School Diploma
Read More