Kathryn Antonio

•Initially hired on as cashier and was promoted twice within the year to head cashier then to sales specialist.

• Engaged customers to find out their needs, optimizing their experiences to capture repeat business

• Build and sold quotes for custom doors and windows

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Coordinated with housekeeping staff to ensure timely room availability and cleanliness standards.

• Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
• Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
• Addressed guest inquiries and resolved issues promptly to maintain service quality.

• Began as a night auditor and worked my way up to manager. Scaled back once my children were born.
• Managed front desk operations ensuring smooth guest check-in and check-out processes.
• Trained and supervised front desk staff to enhance service quality and efficiency.
• Resolved guest complaints promptly, maintaining high satisfaction levels.
• Implemented process improvements that streamlined front desk workflows.