Kathryn Benton
Gramercy,LA
Summary
Resourceful operations and customer service professional with extensive experience managing teams, improving processes, and supporting business growth. Strong communicator with proven success in leadership, problem‑solving, and maintaining efficient day‑to‑day operations. Proficient in Microsoft applications and committed to delivering high‑quality service and organizational support.
Overview
8
8
years of professional experience
Work History
GENERAL MANAGER
Main Pass Seafood
Houma, LA
02.2018 - Current
- Oversaw budgeting, scheduling, training, employee reviews, and contract negotiations.
- Led a diverse team, fostering a positive work environment and strong employee satisfaction.
- Developed and executed strategies that increased sales and improved profitability.
PROCUREMENT INTERN
Police Department
Houma, LA
08.2024 - 12.2024
- Gained hands‑on experience with procurement software and expanded technical capabilities.
- Improved order processing efficiency through communication with suppliers and internal teams.
- Conducted market research to identify competitive suppliers and cost‑saving opportunities.
CUSTOMER SERVICE REPRESENTATIVE
Target
Houma, LA
12.2019 - 02.2020
- Delivered efficient service, assisting with purchases, returns, and inquiries while maintaining high service standards.
- Resolved guest concerns with professionalism and clear communication, ensuring a positive experience.
- Supported operations by keeping areas organized, collaborating with team members, and adapting to changing priorities.
Education
Bachelor of Science - Psychology
Nicholls State University
Thibodaux, LA2025
Skills
- Verbal & written communication
- Problem‑solving
- Team leadership
- Operations management
- Customer service management
- Microsoft applications
- Complaint resolution
- Performance management
Timeline
PROCUREMENT INTERN
Police Department
08.2024 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Target
12.2019 - 02.2020
GENERAL MANAGER
Main Pass Seafood
02.2018 - Current
Bachelor of Science - Psychology
Nicholls State University