Kathryn Black
Carlisle,PA
Summary
Accomplished in elevating dining experiences at Red Robin through exceptional customer service and effective multitasking, adept at managing high-pressure situations and fostering warm customer relationships. Demonstrated proficiency in phone etiquette and a keen ability to maintain seamless service transitions, significantly enhancing restaurant efficiency and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hostess
Red Robin
02.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Server
Green Ridge Village
06.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Big Spring High School
Newville, PA05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Timeline
Hostess
Red Robin
02.2023 - 02.2024
Server
Green Ridge Village
06.2022 - 02.2023
High School Diploma -
Big Spring High School
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