Kathryn Bowers
Dexter
Summary
Detail-oriented individual with a solid background in retail and hospitality. Known for effective communication and teamwork, consistently contributing to customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Associate
The Sharehouse
Ann Arbor, MI
08.2025 - 05.2026
- Sort through donations, items that are sellable and not.
- Organize donations, and place items in the correct area
- Helped customers locate products
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Help cashiers pack and wrap fragile items
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new team members on product knowledge and sales techniques.
Barista
Starbucks
Ann Arbor, MI
01.2025 - 08.2025
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Collaborated with team members to ensure seamless operation during busy shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
Hostess, Casher, Food Packer
Evergreen Restaurant
Ann Arbor, MI
07.2022 - 08.2025
- Greet and welcome guests with warm and friendly attitude.
- Escort guests to their tables and provide menus.
- Communicate seating availability with servers and management.
- Answer phone calls, and assist with takeout orders and inquires.
- Handle cash, credit card and mobile payments accurately.
- Answer customer questions about menus and pricing.
- Balance cash drawer at beginning and end of shift.
- Oversee takeout and delivery.
- Check all orders for accuracy before handing to customers.
- Coordinate with kitchen to ensure timely preparation.
- Provide estimated pickup and delivery times.
- Resolve customer complaints.
Server and Bartender
KPOT
Ann Arbor, MI
01.2025 - 07.2025
- Monitored guest feedback to identify areas for service enhancement and operational improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Crafted and served high-quality beverages in fast-paced environments.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant
Animal Kingdom Vet Hospital
Saline, MI
08.2020 - 05.2022
- Perform daily cleaning and sanitation of exam rooms, treatment areas, kennels and common spaces
- Dispose of biohazard waste and follow proper sanitation protocols.
- Restock medical and cleaning supplies.
- Assist veterinarians and technicians with minor procedures by prepping equipment and ensuring a clean environment.
- Provide basic care for animals, feeding and monitoring wellness.
- Clean and disinfect animal cages, litter boxes and food and water bowls.
- Maintain floors.
- Assist in handling animals safely during cleaning or feeding routines.
- Ensure facility maintains safe, odor free, and welcoming environment
- Report any facility maintains issues or supply shortages to management
Education
High School Diploma -
Skyline
Ann Arbor, MI01.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Financial transactions
- Attention to detail
- Adaptability & Fast paced work environments
- Organization skills
- Communication Skills
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
The Sharehouse
08.2025 - 05.2026
Barista
Starbucks
01.2025 - 08.2025
Server and Bartender
KPOT
01.2025 - 07.2025
Hostess, Casher, Food Packer
Evergreen Restaurant
07.2022 - 08.2025
Assistant
Animal Kingdom Vet Hospital
08.2020 - 05.2022
High School Diploma -
Skyline