Kathryn Buelow
Team Lead Emergency Medical Dispatcher
New Haven,MI
Summary
Committed professional with a solid history of accomplishment in many areas of the EMS industry with an extremely strong ability to remain calm and assist others involved in stressful and at time chaotic situations. Very knowledgeable in emergency and non-emergency dispatching and call taking. Oversee up to 15 individuals each shift in a leadership role and ensuring internal and external customer experience is held to the highest regard.
Overview
18
18
years of professional experience
8
8
Certification
Work History
Shift Lead
Superior Ambulance Service
09.2022 - Current
- Lead a team of 12-15 employees and ensure compliance with company policies and regulations throughout daily operations
- Provide exceptional customer service by overseeing operational utilization, resolving issues, and maintaining a welcoming atmosphere for all personnel
- Support and collaborate with upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations
- Resolve customer issues and complaints by offering thoughtful solutions that maintain customer satisfaction
- Mentor team members in professional development activities that has led to promotions within the organization for some
Emergency Medical Dispatcher - Quality Assurance
Superior Ambulance Service
08.2022 - Current
- Evaluate EMD call taker performance through regular assessments, identifying areas for improvement, and providing constructive feedback
- Assist with quality assurance and quality improvement for all EMD certified staff members
- Offer assistance and detailed feedback to EMD call takers in compliance with the company's goal of achieving ACE accreditation
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication
Emergency Medical Dispatcher
Superior Ambulance Service
04.2015 - 08.2022
- Provide compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation
- Improve emergency response times by efficiently prioritizing and dispatching medical resources to incidents
- Enhance communication between first responders and dispatch by providing clear, concise information in high-pressure situations
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch correct unit in real-time environments
- Keep up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in realtime
- Maintain accurate records of dispatched calls for quality assurance and future reference
Emergency Medical Technician Basic
Superior Ambulance Service
03.2007 - Current
- Enhance patient care by providing immediate medical attention and stabilizing life-threatening conditions during emergencies
- Maintain clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues
- Conduct thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action
- Participate in ongoing training sessions and workshops, staying up-to-date on best practices in emergency medical care
- Document accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals
Education
Associate of Arts -
Elgin Community College
Elgin, IL05.2017
Associate of Applied Science - Veterinary Technology
Baker College
Clinton Township, MI06.2010
Skills
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Effective Communication
- Multitasking Abilities
- Attention to Detail
- Adaptability and Flexibility
- Stress Tolerance
Certification
- EMD - Emergency Medical Dispatcher
- EMD-Q - Emergency Medical Dispatcher Quality Assurance
- NREMT-B - National Registry Emergency Medical Technician
- AHA BLS CPR
- Extreme Ownership Leadership Training
- Communications Training Officer
- NIMS 200b and 800c
Accomplishments
- 2023 Dispatcher of the Year Nominee - IAED National Navigator Conference
- Employee of the Month award recipient numerous times
Timeline
Shift Lead
Superior Ambulance Service
09.2022 - Current
Emergency Medical Dispatcher - Quality Assurance
Superior Ambulance Service
08.2022 - Current
Emergency Medical Dispatcher
Superior Ambulance Service
04.2015 - 08.2022
Emergency Medical Technician Basic
Superior Ambulance Service
03.2007 - Current
Associate of Arts -
Elgin Community College
Associate of Applied Science - Veterinary Technology
Baker College
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