Summary
Overview
Work History
Education
Skills
Certification
Writing
Timeline
Hi, I’m

Kathryn Capista

Chandler,AZ
Kathryn Capista

Summary

Results-oriented professional with a diverse background in online grocery operations, catering services, and restaurant management. Equipped with strong leadership skills honed through experience as a shift lead, adept at overseeing daily operations and ensuring exceptional customer service. Proven track record of driving efficiency and delivering on-time delivery as a catering delivery driver. Passionate about writing, with a keen eye for detail and a talent for crafting compelling content. Excited to leverage the multifaceted experience and writing skills to contribute to the success of a dynamic organization in the field of writing.

Overview

4
years of professional experience
1
Certification

Work History

Boston Market

Restaurant Shift Lead
09.2023 - Current

Job overview

  • Enhanced customer satisfaction by efficiently managing front-of-house operations.
  • Streamlined communication between kitchen and service staff for a smoother dining experience.
  • Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
  • Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
  • Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
  • Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.

Boston Market

Catering Delivery Driver
11.2022 - 01.2023

Job overview

  • Enhanced customer satisfaction by ensuring timely delivery of catering orders to various events and venues.
  • Improved order accuracy by thoroughly checking and packing all items before departure for delivery.
  • Streamlined delivery routes using GPS navigation systems, optimizing efficiency and minimizing delays.
  • Maintained professional appearance and upheld company image while interacting with clients during deliveries.
  • Assisted in setting up catering displays at event locations, ensuring a visually appealing presentation for guests.
  • Adhered to food safety regulations when transporting orders, maintaining proper temperature control measures throughout the process.
  • Collaborated with kitchen staff to confirm order details, preventing miscommunication and errors in preparation.

Walmart

Online Grocery Associate
03.2020 - 06.2022

Job overview

  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Enhanced the online shopping experience for customers with timely order processing and communication.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.

Education

Hononegah Community High School
Rockton, IL

High School Diploma
06.2022

University Overview

  • Baking Club Member
  • Extracurricular Activities: Concert Band, Marching Band
  • Completed AP course in English

Skills

  • Guest Relations
  • Order Management
  • Customer Complaint Resolution
  • Payment Processing
  • Organizational Skills
  • Time Management
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Analytical Skills
  • Reliability
  • Multitasking Abilities

Certification

Food Safety Handlers Card

Writing

Writing

I'm a passionate and eager writer whether it's stories of my own or articles dedicated to spreading information. I'm extremely proficient at proofreading and I aim to keep all of my nonfiction works accurate. I have no experience outside of high school projects and my own free time, however I would love to learn any necessary skills.

Timeline

Restaurant Shift Lead
Boston Market
09.2023 - Current
Catering Delivery Driver
Boston Market
11.2022 - 01.2023
Online Grocery Associate
Walmart
03.2020 - 06.2022
Hononegah Community High School
High School Diploma

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Kathryn Capista