Sonya Perez
Klamath Falls,OR
Summary
Dynamic restaurant professional with a proven track record at Klamoya Casino, excelling in guest relations and complaint resolution. Skilled in team motivation and task delegation, I enhanced customer satisfaction through efficient service and streamlined operations, resulting in increased loyalty and repeat business. Committed to delivering exceptional dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Shift Lead
Klamoya Casino
05.2022 - 08.2025
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Bar inventory
- Prepared and mixed ingredients and prepared alcohol cocktails, other alcohol drinks or non-alcohol beverages.
Restaurant Supervisor
Black Bear Diner
Klamath Falls, OR
04.2013 - 06.2019
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Bar inventory
- Prepared and mixed ingredients and prepared alcohol cocktails, other alcohol drinks or non-alcohol beverages.
Education
Early Childhood Education
Klamath Community College
Klamath Falls, OR06.2020
Skills
- Team motivation
- Guest relations
- Complaint handling
- Customer complaint resolution
- Task delegation
- Bartending
- Barista
- Staff training
- Teamwork and collaboration
Certification
Olcc and food handlers
Timeline
Restaurant Shift Lead
Klamoya Casino
05.2022 - 08.2025
Restaurant Supervisor
Black Bear Diner
04.2013 - 06.2019
Early Childhood Education
Klamath Community College