Kathryn Carroll
Orland Park,IL
Summary
Accomplished Flight Attendant offering over 9 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
33
33
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Chicago, IL
04.2025 - Current
- Ensured passenger safety through adherence to all emergency protocols and procedures.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Collaborated with team members to enhance in-flight service efficiency and passenger satisfaction.
- Adapted effectively to schedule changes and delays in dynamic environments.
Sales Associate
Sur La Table
Oak Brook, IL
11.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Travel Consultant/Franchise Owner
Cruise Planners
Orland Park, IL
11.2013 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and large groups.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Flight Attendant
American Airlines
Chicago, IL
10.1992 - 10.2001
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Bachelor Of Arts - Corporate And Organizational Communications
Western Kentucky University
Bowling Green, KYSkills
- Customer Service
- Reliability and punctuality
- Safety Procedures
- Interpersonal communications
Timeline
Flight Attendant
Envoy Airlines
04.2025 - Current
Sales Associate
Sur La Table
11.2017 - 08.2019
Travel Consultant/Franchise Owner
Cruise Planners
11.2013 - Current
Flight Attendant
American Airlines
10.1992 - 10.2001
Bachelor Of Arts - Corporate And Organizational Communications
Western Kentucky University