Kathryn Duck
Pelham,AL
Summary
Dynamic Optician and Visual Merchandiser with a proven track record at Pearle Vision Center and JC Penny Co, excelling in customer service and optical measurements. Expert in enhancing customer satisfaction through meticulous prescription accuracy and innovative display strategies. Skilled in insurance verification and fostering engaging shopping experiences, significantly boosting sales and customer engagement.
Overview
11
11
years of professional experience
Work History
Optician
Pearle Vision Center
02.2012 - 07.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Visual Merchandiser
JC Penny Co
01.2010 - 02.2012
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
Education
Bachelor Of Science - Interior Design
The University of Alabama
Tuscaloosa, AL12.2009
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Frame selection
- Progressive lenses expertise
- Transaction processing
- Product upselling
- Order preparation
- Contact lens
Timeline
Optician
Pearle Vision Center
02.2012 - 07.2020
Visual Merchandiser
JC Penny Co
01.2010 - 02.2012
Bachelor Of Science - Interior Design
The University of Alabama
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