Kathryn Easterday
Parrish,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Sage Dental
2023.06 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Answered incoming calls, scheduled appointments and filed dental claims.
- Greeted and assisted patients with check-in procedures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
Marketing/Patient Cordinator
Dr. Le DDS
2012.02 - 2015.08
- Maintained an organized front desk area, ensuring all patient forms were up to date.
- Greeted and welcomed patients in a professional manner while managing multiple tasks simultaneously.
- Processed payments for patients accurately and efficiently.
- Scheduled appointments for patents and provided updates on changes or cancellations when needed.
- Verified insurance coverage for patients and filed pre-authorizations when required.
- Market office by visiting local specialists, introducing our office for patient referral.
Office Manager
Dr. Bruce Taheri DDS
2012.06 - 2015.06
- Assisted in recruiting, onboarding and training new employees.
- Managed day to day operations of the office.
- Utilized excellent organizational skills to prioritize tasks efficiently.
- Posted patient and insurance payments daily.
- Completed daily and monthly AR reports.
- Conducted employee reviews and write ups.
- Assisted back staff when needed to ensure patient flow.
- Completed and submitted patient billing monthly.
- Created in office insurance package for uninsured patients.
Treatment Coordinator
Dr. Scimeca And Elhady DDS
2010.07 - 2012.06
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
High School Diploma -
Fauquier High School
Warrenton, VA06.1996
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Claims Processing
- Attention to Detail
- Calm and Effective Under pressure
Certification
Dental Radiation
Timeline
Patient Coordinator
Sage Dental
2023.06 - Current
Office Manager
Dr. Bruce Taheri DDS
2012.06 - 2015.06
Marketing/Patient Cordinator
Dr. Le DDS
2012.02 - 2015.08
Treatment Coordinator
Dr. Scimeca And Elhady DDS
2010.07 - 2012.06
High School Diploma -
Fauquier High School