Kathryn Enlow
Wilmington,NC
Overview
12
12
years of professional experience
Work History
Front End Supervisor
Bed Bath & Beyond
Wilmington, NC
06.2015 - 03.2016
- Supervised and trained all cashiers
- Balanced and closed all cash registers and prepared bank deposit
- Trained staff to deliver outstanding customer service
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Administrative Support Team Manager
Macy's Department Store
Stockton, CA
03.2010 - 07.2014
- Supervised team of five associates
- Addressed customer inquiries and resolved complaints.
- Completed weekly schedules according to payroll policies.
- Hired and trained staff to deliver outstanding customer service.
- Opened and closed the store, which included cash office management
- Managed the executive office, including greeting visitors and responding to telephone and in-person requests for information.
- Supported Sales Management team with all administrative, HR and facilities processes.
Human Resources Administrator
Macy's Department Store
Stockton, CA
05.2007 - 03.2010
- Assisted HR Manager and Store Manager within all areas of HR
- Answered employee HR questions and resolved any issues.
- Conducted new employee orientation
- Served as a link between management and employees by handling questions and helping resolve work-related problems.
- Hired and trained all incoming associates.
- Conducted one on one and group interviews and facilitated job fairs
Counter Manager
Macy's Department Store
Stockton, CA
03.2006 - 05.2007
- Managed fragrance team of 10
- Maintained visually appealing and effective displays for department.
- Exceeded department sales goals for 3 quarters in a row.
- Held each team member accountable for achieving performance goals.
Customer Service Supervisor
Macy's Department Store
05.2005 - 03.2006
- Resolved customer issues and complaints
- Answered customer questions
- Developed rapport with the customer base by handling difficult issues with professionalism
- Addressed negative customer feedback immediately
- Reported directly to Store Manager
- Responded to service requests and emergency call-outs
Fashion Watch Specialist/Center Core Team Lead
Fine Jewelry Clerical, Team Lead, Fashion Watch Specialist
Stockton, CA
04.2004 - 05.2005
- Logged all incoming and outgoing precious stones
- Resolved inventory balance issues
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Verified that all merchandizing standards were maintained on a daily basis.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Education
Bachelor of Science - Elementary Education
Baldwin Wallace College
Skills
- Dedicated team player
- Strong communication skills
- Cheerful and energetic
- Large cash/check deposits expert
- Cash handling accuracy
- Time management
- Detail-oriented
- Excellent multi-tasker
Accomplishments
- Fulfilled all supervisory duties when Store Manager, HR Manager or Facilities Manager were not in store.
- Winner of the Macy's Bay Area South District AST of the Season Award 2010
- Winner of the Macy's Bay Area South District Support Manager of the Season Award 2010
Timeline
Front End Supervisor
Bed Bath & Beyond
06.2015 - 03.2016
Administrative Support Team Manager
Macy's Department Store
03.2010 - 07.2014
Human Resources Administrator
Macy's Department Store
05.2007 - 03.2010
Counter Manager
Macy's Department Store
03.2006 - 05.2007
Customer Service Supervisor
Macy's Department Store
05.2005 - 03.2006
Fashion Watch Specialist/Center Core Team Lead
Fine Jewelry Clerical, Team Lead, Fashion Watch Specialist
04.2004 - 05.2005
Bachelor of Science - Elementary Education
Baldwin Wallace College