Kathryn Erickson
OCEAN Shores,WA
Overview
18
18
years of professional experience
Work History
Cashier
IGA Grocery Store
09.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and locating items in store.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Vitamin World Manager
Vitamin World
02.2008 - 08.2019
- Directed daily operations to optimize inventory management and enhance customer satisfaction.
- Implemented training programs to improve staff performance and service quality.
- Analyzed sales data to identify trends and adjust merchandising strategies effectively.
- Managed vendor relationships to ensure timely delivery of products and promotional materials.
- Led team meetings to communicate goals, expectations, and updates on performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
Orting High School
Orting, WA06.1979
Skills
Customer service
Account Statements
2025-10-01, 2025-10-31, kerickson093@yahoo.com, 2025-10-01, PreApproved Payment Bill User Payment: Google, USD, 2025-10-08, General Payment: PayPal Cashback Mastercard, USD, 2025-10-08, Buyer Credit Payment Withdrawal - Transfer To BML, USD, 2025-10-08, PreApproved Payment Bill User Payment: Google, USD, 2025-10-10, Non Reference Credit Payment: PayPal Cashback Mastercard, USD, 2025-10-10, PreApproved Payment Bill User Payment: Google, USD, 2025-10-13, PreApproved Payment Bill User Payment: PeopleConnect, Inc., USD, 2025-10-13, Express Checkout Payment: Slboub Co.Ltd, USD, 2025-10-15, Payment Refund: MYHATHAVEN, USD, 2025-10-15, Non Reference Credit Payment: PayPal Cashback Mastercard, USD, 2025-10-15, PreApproved Payment Bill User Payment: Healthy Directions LLC, USD, 2025-10-17, Non Reference Credit Payment: PayPal Cashback Mastercard, USD, 2025-10-19, PreApproved Payment Bill User Payment: Hint.App, USD, 2025-10-20, PreApproved Payment Bill User Payment: Netflix.com, USD, 2025-10-22, General Payment: PayPal Cashback Mastercard, USD, 2025-10-22, Buyer Credit Payment Withdrawal - Transfer To BML, USD, 2025-10-29, PreApproved Payment Bill User Payment: Google, USD, 2025-10-31, Payment Refund: Healthy Directions LLC, USD
Timeline
Cashier
IGA Grocery Store
09.2019 - Current
Vitamin World Manager
Vitamin World
02.2008 - 08.2019
High School Diploma -
Orting High School