Kathryn Gorman
Monroe,North Carolina
Summary
I ama dually enrolled college/high school student with a strong work history. You've been an shift leader at The Donut House for two years, demonstrating my leadership abilities and adaptability in a fast-paced environment. My quick learning skills make me an asset in any role, I try to complete everything as efficiently and carefully as possible.
Overview
2
2
years of professional experience
Work History
Shift Leader
The Donut House
08.2021 - Current
- Supervised and trained peers in a fast paced environment.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Monitored employee performance and provided feedback for improvement.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Union County Early College
Monroe, NC05.2024
Associate of Arts -
South Piedmont Community College
Monroe, NC05.2024
Skills
- Customer service
- Quick learner
- Work well under stress
- Team player
- Customer Satisfaction
Timeline
Shift Leader
The Donut House
08.2021 - Current
High School Diploma -
Union County Early College
Associate of Arts -
South Piedmont Community College
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