Kathryn Jones
Dickinson,TX
Summary
Patient Access Representative with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
21
21
years of professional experience
Work History
Patient Services Specialist
University Of Texas Medical Branch
08.2023 - 03.2024
- Facilitated seamless scheduling of initial evaluations and subsequent appointments in a call center environment.
- Delivered financial counseling and accurate out-of-pocket cost estimates to patients, aiding in their financial planning for healthcare expenses.
- Improved appointment adherence by developing and implementing a robust reminder protocol, resulting in a decrease in patient cancellations.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information in EPIC.
Insurance Verification Specialist
Gulf Coast Community Health Services
09.2020 - 12.2021
- Verified insurance eligibility for appointments, utilizing online portals or direct carrier contact.
- Accurately entered insurance coverage into Electronic Medical Records, reducing discrepancies in claims processing.
- Facilitated patient registration by collecting necessary documentation, executing pre-registration tasks, and calculating financial responsibilities such as co-pays and deductibles.
- Maintained compliance with HIPAA standards to safeguard patient information and confidential medical records.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Patient Access Representative III
Memorial Hermann Health System
04.2007 - 07.2017
- Initiated pre-certifications for services, including Radiation Therapy, ensuring all necessary approvals were secured before treatment.
- Handled financial transactions by collecting patient copay, deductible, and provided counsel on fulfilling outstanding financial responsibilities.
- Utilized Cerner to manage patient registrations, scheduling, and insurance information, significantly reducing administrative errors.
- Improved patient experience by providing clear, professional communication and resolving insurance related inquiries.
- Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards to protect patient privacy.
- Answered incoming calls, scheduled appointments and filed medical records.
Medicaid Screening Specialist
Gulf Coast MHMR Center
01.2003 - 03.2007
- Conducted comprehensive assessments of patients' financial and clinical profiles to determine Medicaid eligibility, ensuring accurate referrals to Benefit Coordinators.
- Managed meticulous data entry of patient demographics into the organization's database, contributing to the integrity and reliability of patient records.
- Followed all company policies and procedures to deliver quality work.
Education
High School Diploma -
Hitchcock High School
Hitchcock, TX05.1990
Skills
- Healthcare knowledge
- Insurance Verification
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- EMR Updating
- Multitasking and Organization
- Patient confidentiality
- Phone and Email Etiquette
Timeline
Patient Services Specialist
University Of Texas Medical Branch
08.2023 - 03.2024
Insurance Verification Specialist
Gulf Coast Community Health Services
09.2020 - 12.2021
Patient Access Representative III
Memorial Hermann Health System
04.2007 - 07.2017
Medicaid Screening Specialist
Gulf Coast MHMR Center
01.2003 - 03.2007
High School Diploma -
Hitchcock High School
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