Kathryn Killebrew
Portland,TN
Summary
Effective sales professional with a proven track record, excelling in customer service. Leveraging strong problem-solving skills and teamwork, I enhanced operational efficiency and achieved significant improvements in customer satisfaction ratings.
Overview
23
23
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Portland,TN
06.2024 - 04.2026
- Provided exceptional customer service by assisting with shipping, packaging, and printing needs.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Managed inventory levels and restocked supplies to maintain optimal product availability for customers.
- Assisted in creating visually appealing store displays to enhance merchandise presentation and drive sales.
Acquisition Specialist
Harbin Hollow Local Market
Portland, TN
05.2022 - 01.2023
- Analyzed market trends to identify potential acquisition opportunities.
- Developed and maintained relationships with local vendors to enhance product offerings.
- Coordinated acquisition strategies that aligned with market demands and customer preferences
- Collaborated with cross-functional teams to ensure seamless integration of new products.
- Managed negotiations with suppliers to secure favorable terms and pricing arrangements.
- Achieved successful outcomes in negotiations with vendors by employing strong analytical skills and persuasive communication techniques.
- Evaluated proposals from multiple vendors, selecting the most competitive offers based on price, quality, and performance criteria.
- Facilitated the seamless integration of newly acquired resources into existing operations, ensuring minimal disruption to ongoing projects and workflows.
- Maintained organized file management system to promote accessibility.
- Improved vendor relationships, resulting in more favorable contract terms and cost savings.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained documentation for all purchases.
Shift Lead
Walgreens Boots Alliance
Portland,TN
05.2017 - 05.2022
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained new team members on operational protocols and customer service standards.
- Monitored inventory levels, implementing timely restocking to maintain product availability.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Coordinated shift schedules, optimizing workforce allocation for peak operational efficiency.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Retail Sales Associate
Walgreens
Kenosha, WI
05.2011 - 04.2017
- Delivered exceptional customer service, enhancing shopper experience and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Operated point-of-sale systems efficiently, processing transactions with accuracy.
- Assisted in training new associates on store policies and procedures, fostering team cohesion.
Retail Sales Associate
Walgreens
Huntley, IL
06.2010 - 04.2012
- Resolved customer inquiries and issues promptly, maintaining high satisfaction ratings.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Catering Supervisor
Panera Bread
Kenosha, WI
03.2003 - 08.2009
- Supervised daily catering operations to ensure exceptional service quality and customer satisfaction.
- Developed training programs for staff, enhancing team performance and operational efficiency.
- Coordinated logistics for large-scale events, streamlining food preparation and delivery processes.
- Monitored inventory levels and managed supply orders to minimize waste and control costs.
- Implemented best practices for food safety and sanitation compliance across all catering services.
- Fostered strong client relationships through effective communication and attentive service management.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup of event spaces while adhering to all safety protocols.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
Education
EMT I, EMT II - Medical Technology
Loyola University of Chicago
Chicago, IL01-1974
Associate of Arts - General Business
Wilber Wright Community College
Chicago, IL05-1972
High School Diploma -
Schurz High School
Chicago, IL06-1970
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
Timeline
Sales Associate
The UPS Store Inc.
06.2024 - 04.2026
Acquisition Specialist
Harbin Hollow Local Market
05.2022 - 01.2023
Shift Lead
Walgreens Boots Alliance
05.2017 - 05.2022
Retail Sales Associate
Walgreens
05.2011 - 04.2017
Retail Sales Associate
Walgreens
06.2010 - 04.2012
Catering Supervisor
Panera Bread
03.2003 - 08.2009
EMT I, EMT II - Medical Technology
Loyola University of Chicago
Associate of Arts - General Business
Wilber Wright Community College
High School Diploma -
Schurz High School