Kathryn Lopez
Dallas,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic with a dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Office Manager
Enterhealth Outpatient
Dallas, TX
04.2023 - Current
- Organize weekly schedules for both clinical staff and providers
- Organize and schedule pharmaceutical representative lunches with providers and clinical staff
- Enhanced office productivity by overseeing daily operations, managing staff schedules, and allocating resources effectively.
- Oversee new clinical and front desk staff training as well as providing feedback on training proficiencies and deficiencies to both management and new staff members
- Implemented strict protocols for maintaining patient confidentiality and complying with HIPAA regulations, protecting sensitive information from potential breaches.
- Ensure all facility, state, and federal codes and regulations are being followed by staff members at all times
- Take appropriate corrective action when there’s be a breach of these codes and regulations
- Maintain detailed inventory data sheets, as well as regular communication with operations management team and inventory supply vendors
- Established strong relationships with vendors and suppliers to secure competitive pricing on medical supplies, ultimately lowering overall costs for the practice.
- Submit daily inventory usage data sheets
- Order weekly inventory supplies
- Answer questions regarding billing and insurance claims clinic staff may have
- Proficient in ICD-10 billing codes as well as CPT codes
- Speak with and provide insurance companies with necessary forms and documentation for insurance coverages for services.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving overall client satisfaction.
- Improved communication between medical providers and clients by creating an organized system for message relay and followup.
- Reduced errors in billing and coding processes through meticulous oversight, ensuring accurate financial records and timely payments from insurance companies.
- Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
- Increased patient retention rates by consistently providing exceptional customer service through active listening and prompt resolution of concerns or complaints.
- Make weekly cash and check deposits and withdrawals
- Optimized office workflow by analyzing existing processes, identifying areas for improvement, and introducing innovative solutions to increase efficiency.
- Responsible for the clinic's corporate credit card, as well as monitoring the clinic's spending habits of aforementioned corporate credit card
- Submit daily End of Day stats along with daily profits report
Office Manager
Low T Center
Richardson, TX
04.2022 - 04.2023
- Organize weekly schedules for both clinical staff and providers
- Organize and schedule pharmaceutical representative lunches with providers and clinical staff
- Maintain detailed inventory data sheets, as well as regular communication with operations management team and inventory supply vendors
- Submit daily inventory usage data sheets
- Order Bi-weekly inventory supplies
- Submit daily End of Day stats along with daily profits report
- Monitor clinic's petty cash, and make weekly cash deposits/withdraws
- Responsible for clinic's corporate credit card, as well as monitoring clinic's spending habits of aforementioned corporate credit card
- Answer questions regarding billing and insurance claims clinic staff may have
- Proficient in ICD-10 billing codes as well as CPT codes
- Extremely proficient in Microsoft Word, Excel, and PowerPoint software systems.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Medical Assistant
Family Healthcare Associates
Richardson, TX
12.2021 - 04.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- I take patients vitals e.g manual blood pressure, weight, blood O², heart rate, height, and temperature
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performs general patient care by following established standards and procedures
- I greet and prepare patients for the health care provider
- I assist with patient visits, including but not limited to preparing exam rooms, escorting providers during examinations, dispensing sample medications as authorized, completing orders for new prescriptions, refills and/or x-ray orders, as well as preform EKGs when directed
- I'm able to administer COVID-19 testing (both PCR and Rapid Testing) I give IM Gluteus, Anterolateral thigh, and Deltoid injections
- I have experience administering both pediatric and adult Pfizer COVID-19 vaccines, as well as Moderna COVID-19 vaccines, and Well Child vaccines
- I perform venipunctures with ETS and Winged Infusion set
- Responsible for scheduling patients for appointments
Medical Assistant
Arkansas Urology
Little Rock, AR
03.2017 - 05.2019
- Took patients vitals e.g
- Blood pressure and weight
- Gave deltoid and gluteus injections
- Worked within Athena EMRS, noted injections, blood pressure, and Urinalysis results in patients’ charts
- Schedule patients for surgical office and outpatient procedures
- Prepare surgical orders for office and outpatient procedures
- Work with insurances on various prior authorizations e.g
- Meditations, medical devices, and surgical procedures
- Performed Urinalysis with POCT analyze
- Performed venipunctures with ETS and Winged Infusion set
- Placed Foley Catheters; assisted with cystoscopies, urethral dilations, vasectomies, and bladder botox injections
- Earned Percutaneous Tibial Neuromodulation (PTN) Certificate through Medtronic
- Trained on Medtronic InterStim.
Phlebotomist
Office of Connor Smythe D.O.
Hutchins, TX
10.2016 - 12.2016
- Volunteered at Dr
- Smythe's family practice when needed, and performed the following duties: Took patients vitals e.g
- Blood pressure and weight
- Gave deltoid and gluteus injections
- Filed patients charts; noted injections, blood pressure, and Urinalysis results in patients’ charts
- Performed Urinalysis with POCT analyze
- Performed venipunctures with ETS and Winged Infusion set.
Phlebotomist/Medical Assistant
William Sheldon M.D.
Plano, TX
09.2016 - 10.2016
- I did my 120 hours and 100 successful venipunctures at doctor Sheldon's office
- Took patients vitals i.e
- Blood pressure and weight
- Gave deltoid and gluteus injections, and performed A1C finger sticks
- Filed patients charts; noted injections, blood pressure, weight, A1C results, and Urinalysis results in patients’ charts, called patients about records, and faxed patient records
- Performed venipunctures with ETS and Winged Infusion set
- Have experience with ICD10.
Education
Bachelor of Arts - Psychology
University of Arkansas At Little Rock
Little Rock, AR03.2024
Phlebotomy - Phlebotomy
Eastfield College
Mesquite, TX10.2016
Associate of Arts - General Studies
Trinity Valley Community College
Terrell, TX01.2013
High School Diploma -
Mesquite Academy
Mesquite, TX05.2011
Skills
- Medical office administration
- Team Building and Leadership
- Policy development and implementation
- Project management experience
- Vendor Relationship Management
- Financial reporting and analysis
- Microsoft Office Suite proficiency
- Clinical Operations Management
- Budgeting and financial planning
- Marketing and Promotions
- Report Writing
- Appointment Scheduling
Certification
- BLS for Healthcare Providers, 03/2024, 03/2026
- PBT(ASCP), 01/2017, 01/2026, 58493
- AED Certification
- CPR Certification
- Certified Phlebotomy Technician
Additional Information
Accomplished customer service skills, and providing noteworthy service. Capable at solving problems quickly and efficiently. Organizational skills that have been highly commended. I also have years of experience working within teams or groups due to sports, other club organizations, and from previous work experience.
Groups
Psi Chi International Honor Society in Psychology
Timeline
Clinical Office Manager
Enterhealth Outpatient
04.2023 - Current
Office Manager
Low T Center
04.2022 - 04.2023
Medical Assistant
Family Healthcare Associates
12.2021 - 04.2022
Medical Assistant
Arkansas Urology
03.2017 - 05.2019
Phlebotomist
Office of Connor Smythe D.O.
10.2016 - 12.2016
Phlebotomist/Medical Assistant
William Sheldon M.D.
09.2016 - 10.2016
Bachelor of Arts - Psychology
University of Arkansas At Little Rock
Phlebotomy - Phlebotomy
Eastfield College
Associate of Arts - General Studies
Trinity Valley Community College
High School Diploma -
Mesquite Academy