Kathryn Mayers
Cypress,TX
Overview
11
11
years of professional experience
Work History
Sales Associate
Freeman Moore Mazda
07.2005 - 09.2009
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Receptionist/Medical Coding and Billing Specialist
Oak Grove Family Clinic
05.2006 - 10.2008
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Entered orders into EMR system efficiently and without errors.
PBX Switchboard Operator
Forrest General Hospital
03.2001 - 09.2005
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Received incoming calls and paged individuals and departments over PA system.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
Education
Associate of Applied Science - Business Management And Accounting
Independence University
Salt Lake City, UT05.2018
Skills
- Sales Expertise
- Customer Service
- Product Promotion
- Sales Trends
- Multitasking Strengths
- Excellent People Skills
- Time Management
- Verbal Communication
- Guest Relations
- Negotiation Tactics
- Hospitality and Accommodation
- Documentation and Recordkeeping
- Meeting Deadlines
- Policy and Procedure Adherence
Timeline
Receptionist/Medical Coding and Billing Specialist
Oak Grove Family Clinic
05.2006 - 10.2008
Sales Associate
Freeman Moore Mazda
07.2005 - 09.2009
PBX Switchboard Operator
Forrest General Hospital
03.2001 - 09.2005
Associate of Applied Science - Business Management And Accounting
Independence University