Overview
Work History
Education
Skills
Timeline
SalesAssociate
Kathryn Mayers

Kathryn Mayers

Cypress,TX

Overview

11
11
years of professional experience

Work History

Sales Associate

Freeman Moore Mazda
07.2005 - 09.2009
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Receptionist/Medical Coding and Billing Specialist

Oak Grove Family Clinic
05.2006 - 10.2008
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Entered orders into EMR system efficiently and without errors.


PBX Switchboard Operator

Forrest General Hospital
03.2001 - 09.2005
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.

Education

Associate of Applied Science - Business Management And Accounting

Independence University
Salt Lake City, UT
05.2018

Skills

  • Sales Expertise
  • Customer Service
  • Product Promotion
  • Sales Trends
  • Multitasking Strengths
  • Excellent People Skills
  • Time Management
  • Verbal Communication
  • Guest Relations
  • Negotiation Tactics
  • Hospitality and Accommodation
  • Documentation and Recordkeeping
  • Meeting Deadlines
  • Policy and Procedure Adherence

Timeline

Receptionist/Medical Coding and Billing Specialist

Oak Grove Family Clinic
05.2006 - 10.2008

Sales Associate

Freeman Moore Mazda
07.2005 - 09.2009

PBX Switchboard Operator

Forrest General Hospital
03.2001 - 09.2005

Associate of Applied Science - Business Management And Accounting

Independence University

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Kathryn Mayers