KATHRYN MCNAMEE
Syracuse
Summary
Results-driven Practice Manager recognized for exceptional productivity and efficiency in task execution. Expertise lies in financial oversight, and staff development, driving continuous improvement. Proven leadership abilities coupled with strong communication and problem-solving skills contribute to enhanced organizational efficiency. Aiming to leverage these competencies to foster team growth and operational excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
SUNY Upstate Medical University
Syracuse, NY
04.2025 - Current
- Managed office operations, ensuring efficient workflow and adherence to organizational standards.
- Streamlined scheduling processes, improving appointment coordination for clinical staff and patients.
- Oversaw inventory management, maintaining supplies for administrative and clinical functions.
- Implemented electronic filing systems, enhancing document retrieval speed and accuracy.
- Trained new staff on office procedures, fostering a collaborative team environment.
- Coordinated communication between departments, facilitating timely information sharing and project updates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Practice Manager/Skill Builder
Cayuga Centers
08.2021 - Current
- Collaborated with AVP in completing various administrative duties.
- Reviewed Medicaid billing sheets for accuracy and compliance.
- Developed tracking tools using Excel and Google Sheets.
- Motivated staff by offering direction and providing constructive feedback.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Office Manager/Site Lead
ExperCare Urgent Care
11.2020 - 08.2021
- Oversee business operations in growing urgent care, directly executing staffing optimization to meet overall budgeted ratios.
- Managed team of 30+ employees, successfully reducing turnover by 15%.
- Effectively transitioned operational duties to supervisors.
- Executed new process for employee onboarding and effectively streamlined new and current employee records.
- Extensive knowledge on accounting practices to include payroll, general ledger reporting and invoicing.
- Understanding for revenue cycle management to include medical billing discrepancy and insurance contract implementation.
- Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), QuickBooks, & Microsoft.
Business Services Coordinator
ExperCare Urgent Care
11.2018 - 01.2020
- Coordinated and executed large scale projects such as annual NFPA physical completion and Department of Education physical.
- Conducted financial analysis at month end to include revenue per visit, profit and loss statements and account receivable review.
- Spearheaded partnerships with large clients for private testing related to COVID 19 resulting in 35% revenue increase.
- Efficiently oversee front desk lead and clinical lead processes to approve changes and new implementation processes.
- Audit all front desk financial collections on weekly and monthly basis, providing training guidelines to lead positions on collections in clinic.
- Direct support on patient relations related to billing inquiries and incorrect claim submissions.
Front Desk Lead
ExperCare Urgent Care
11.2017 - 01.2018
- Efficiently answer multi-line telephone system.
- Quickly and accurately register patients for health services.
- Manage referral system and follow up appointments.
- Accurately verify health insurance requirements and payments.
- Ability to adapt and assist with clinical needs.
- Oversee medical record requests to include logging and issuing to requestor.
- Audit collection reports for all front desk staff.
- Efficiently schedule shifts for front desk staff.
- Accurately track billing and upfront patient costs.
Internship Health Information Management
Carthage Area Hospital
07.2014 - 05.2016
- Assisted in medical coding audit, identified deficiencies and inaccurate medical codes.
- Completed correction of medical codes entered and submitted to health insurance companies.
- Effectively revised policies and procedures for medical records and quality assurance.
- Completed HIPAA department meetings with management with input on changes to be implemented.
- Promoted the change of the electronic health record system to better fit the growing facility.
Shift Supervisor
Catholic Charities/Toomey Residential
12.2008 - 03.2010
- Oversee staff activities and ensure tasks are being completed.
- Managing scheduling for staff and schedule rotation.
- Balance and manage client financial accounts.
- Schedule variety of medical appointments for clients.
- Knowledge on medication schedule and distribution of medications to clients.
Education
Bachelors of science - Healthcare Administration
DeVry University
05-2017
Skills
- Team Management
- Effective Communication
- Team Leadership
- Employee Performance Optimization
- Dependability
- Commitment to Accountability
- Team Oversight
- Managing Role Expectations
- Team Engagement
- Effective Guidance
- Process improvement
- Microsoft Excel
- Performance tracking
- Problem solving
- Workflow efficiency
Timeline
Office Manager
SUNY Upstate Medical University
04.2025 - Current
Practice Manager/Skill Builder
Cayuga Centers
08.2021 - Current
Office Manager/Site Lead
ExperCare Urgent Care
11.2020 - 08.2021
Business Services Coordinator
ExperCare Urgent Care
11.2018 - 01.2020
Front Desk Lead
ExperCare Urgent Care
11.2017 - 01.2018
Internship Health Information Management
Carthage Area Hospital
07.2014 - 05.2016
Shift Supervisor
Catholic Charities/Toomey Residential
12.2008 - 03.2010
Bachelors of science - Healthcare Administration
DeVry University