Kathryn Ott
Clearwater,FL
Summary
Dynamic, results-driven, leader with over 15+ years of experience in customer service, merchandising, relationship management and strategy development. Masterful in business development, account management and team building, exceeding expectations through personalized experience and advance sales expertise. Effective communicator and strategic thinker, adept at conveying ideas clearly and persuasiveley through articulate verbal expression.
Overview
20
20
years of professional experience
Work History
Department Manager
The Fresh Market
Clearwater, FL
10.2021 - Current
- Manage operations of floral, gift, beer, and wine departments.
- Back up scanning coordinator
- Merchandise displays to capture the consumers eye and increase sales.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Route Floral Merchandiser
Falcon Farms Inc.
Clearwater, FL
09.2020 - 10.2021
- Merchandise and maintain fresh flowers in multiple locations on a weekly basis.
- Issue credits, clean displays, build features and collect inventory data
- Follow plan-o-grams and make sure correct signage was in place.
- Comunicate with management, store associates and customers
- Boosted store sales by creating visually appealing and eye-catching floral displays that attracted customers'' attention.
Design Consultant
Mega Seating and Design
Clearwater, FL
07.2019 - 02.2020
- Helped restaurant owners maximize there seating space by providing layouts, measuring and selling them booths, tables and chairs
- Helped the customers choose colors and design
Amazon
Amazon Fulfillment Associate
Saint Petersburg, FL
04.2019 - 07.2019
- Picked merchandise in the warehouse and staged for delivery drivers
Flooring Sales Consultant
The Carpet Store
Saint Petersburg, FL
06.2017 - 05.2019
- Increased sales by educating, suggesting, color matching, and building relationships with customers for repeat business.
- Maintain showroom with the latest flooring styles and merchandising trends
- Conduct job site visits to obtain measurements for customers new flooring product
- Accurately complete all necessary paperwork to process customer orders in a timely manner
- Write quotes and sales orders using the RFMS system, close the sale, schedule installations, and customer follow up
Design Consultant/Flooring Sales Associate
Maccos Floor Covering
Marinette, WI
08.2014 - 09.2016
- Consistently increase sales through educating, suggesting, color matching, and building relationships with customers for repeat business while working independently and with team to present the best value and style
- Maintain showroom with the latest flooring styles and merchandising trends
- Manage bank deposits, accounts receivable, and any other assigned tasks
- Write quotes and sales orders using the RFMS system, schedule installations, and customer follow up
- Acquired a $21K sales order by learning how to create special-order ceramic tile designs
- Significantly increased sales by 100% since beginning of employment
Assistant Manager
Harbor Ridge Winery
Egg Harbor, WI
06.2012 - 07.2014
- Optimized merchandise arrangement to attract customer attention and drive sales.
- Significantly increased wine sales through wine tasting events and building strong relationships with customer base
- Opened and closed store, merchandised wine and gifts, trained new associates, helped with web design, by taking pictures, writing descriptions, uploading photos and retrieving orders
- Promoted case club members by making personal recommendations and presentations to close the sale
Territory/Sales Account Representative
Neesvig's
Windsor, WI
03.2011 - 05.2012
- Developed and managed business in territory, which included Green Bay, Appleton, Manitowoc and Door County Wisconsin
- Built close relationships with customers to help them become profitable through strong customer service and suggestive selling ideas
- Offered over 2,000 perishable items to the operator and placed orders via computer
- Consistently increased sales by 20% over previous year totals
Manager/Bartender/Percentage Owner
Jersey's Italian Grill, Inc
De Pere, WI
05.2009 - 03.2011
- Performed marketing, ordering, inventory control, scheduling, staffing, and customer service
- Assisted in the relocation of the business and grew the client base through exceptional customer service and suggestive selling techniques
Territory Sales/Account Representative/Manager
Dierks Waukesha Wholesale Foods
Waukesha, WI
12.2004 - 04.2009
- Developed, managed and grew business throughout assigned territory, which included Green Bay and Door County Wisconsin
- Built close relationships with customers and helped them become profitable with strong customer service, suggestive selling ideas, menu analysis, and business reviews
- Consistently exceeded company goals by adding new customers, account penetration, increased sales, and gross profit margin
- Top sales contest winner several times
Education
High school diploma -
Menominee High School
Menominee, MISkills
- Sales
- Marketing
- Time Management
- Merchandising
- Schematics
- Planograms
- Organizational skills
- Retail management
- Pricing
- Strategic Planning
Timeline
Department Manager
The Fresh Market
10.2021 - Current
Route Floral Merchandiser
Falcon Farms Inc.
09.2020 - 10.2021
Design Consultant
Mega Seating and Design
07.2019 - 02.2020
Amazon
Amazon Fulfillment Associate
04.2019 - 07.2019
Flooring Sales Consultant
The Carpet Store
06.2017 - 05.2019
Design Consultant/Flooring Sales Associate
Maccos Floor Covering
08.2014 - 09.2016
Assistant Manager
Harbor Ridge Winery
06.2012 - 07.2014
Territory/Sales Account Representative
Neesvig's
03.2011 - 05.2012
Manager/Bartender/Percentage Owner
Jersey's Italian Grill, Inc
05.2009 - 03.2011
Territory Sales/Account Representative/Manager
Dierks Waukesha Wholesale Foods
12.2004 - 04.2009
High school diploma -
Menominee High School