Kathryn Powell

• Guide guests through extremely unique bar and restaurant experience.
• Ensure return business through excellent customer service skills.

• Managed real estate transactions from initiation to closing.
• Advised prospective clients on current market activities and optimal buying or selling choices.

Managed daily operations of full-service establishment seating over 300 guests. Responsible for developing, managing and leading service team to ensure success.

• Recruited and trained staff on customer service policies and responsibilities
• Created service training program, set staff objectives and standards
• Created weekly schedules for multiple departments, adjusted daily to optimize labor budget
• Audited daily and weekly deposits, maintained employee files
• Monitored online reviews, provided coaching and recognition

Key management position on team delivering new restaurant concept in well-established group. Worked collaboratively with team and staff to deliver quality guest service.

• Created and led opening team training seminars
• Wrote weekly schedules for four service departments
• Monitored service delivery during high volume meal periods
• Tracked employee sales and recognized leaders

Long term team member of various locations in Florida and Manchester, CT. Consistently delivered superb customer service while building guest loyalty.

• Led intensive bartender training for grand opening of Homestead, FL location
• Conducted monthly inventories, placed weekly orders of beer, wine and spirits
• Consistently used suggestive selling techniques
• Followed and enforced sanitation and safety policies for handling food and beverages