Kathryn Roeck
Troy,IL
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Aide
Brightpoint
11.2023 - Current
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
Desk Manager
SIUE
10.2023 - Current
- Increased resident satisfaction by implementing efficient desk management procedures and streamlining guest check-in/check-out processes.
- Facilitated smooth operations by overseeing daily tasks and resolving conflicts as needed.
- Ensured accurate record-keeping of guest information, parking details, and overnight forms in accordance with housing policies.
Housekeeper/Laundry Attendant
Aperion Care
06.2023 - 08.2023
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Maintained high levels of cleanliness is dining room and common areas to ensure safety and happiness of residents.
Automotive Sales Associate
Walmart
11.2021 - 05.2023
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Shift Lead
Kentucky Fried Chicken
01.2021 - 06.2021
- Coached and trained employees and managed daily work assignments to enhance operations
- Resolved customer complaints and reported issues to senior management
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Bachelor of Arts - History
Southern Illinois University Edwardsville
05.2026
High School Diploma -
Collinsville High School
05.2022
Skills
- Customer Service
- Strong Communication and Interpersonal Skills
- Conflict Resolution
- Risk Management
- Emergency Response
- Records Management
- Relationship Building
Certification
- First Aid and AED Trained (Infant, Child, and Adult), American Red Cross - 2023
- Food Handler's License, ServSafe - 2023
Timeline
Case Aide
Brightpoint
11.2023 - Current
Desk Manager
SIUE
10.2023 - Current
Housekeeper/Laundry Attendant
Aperion Care
06.2023 - 08.2023
Automotive Sales Associate
Walmart
11.2021 - 05.2023
Shift Lead
Kentucky Fried Chicken
01.2021 - 06.2021
Bachelor of Arts - History
Southern Illinois University Edwardsville
High School Diploma -
Collinsville High School
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