Kathryn Rose
Lawrenceville,GA
Summary
Dedicated front desk receptionist and customer service professional with a strong ability to manage daily operations, coordinate schedules, and provide excellent client support. Known for maintaining a positive first impression and ensuring smooth office flow. Experienced in managing high-volume interactions, scheduling appointments, and providing exceptional client support. Adept at handling administrative tasks while maintaining a welcoming and professional environment.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Sweetheart Wax
Lawrenceville, GA
02.2026 - 2026
- Greeted clients and managed front desk operations to ensure a welcoming environment.
- Scheduled appointments efficiently, optimizing daily calendar for maximum client satisfaction.
- Handled incoming calls and inquiries, providing accurate information about services offered.
- Processed payments and maintained accurate financial records for transactions and sales.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Remote Customer Service Representative (US Based Only)
Agents Only
Remote
03.2025 - 04.2025
- Conducted thorough preparation and filing of federal and state tax returns using TurboTax, emphasizing accuracy and regulatory compliance.
- Responded to client inquiries regarding tax issues and effectively guided them through the filing process using phone, chat, and video platforms.
- Evaluated W-2s, 1099s, and deductions to determine qualifying credits, optimizing refund outcomes for clients.
Front Desk Receptionist/ Cashier
Gwinnett Mower Repair
Snellville, GA
02.2023 - 09.2025
- Managed incoming calls, directing inquiries to appropriate staff promptly.
- Processed payments and handled transactions accurately using point-of-sale system.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Sales Representative/ Lawnmower Mechanic
Gwinnett mower repair
Snellville, GA
04.2023 - 08.2024
- Provide customer service, train customers on state loading and operation procedures.
- Diagnose and successfully repair equipment or tools in a safe professional manner.
- Order and receive parts to maintain equipment. Deliver and pick up the equipment
- Managed shop and help customers and assisted in process and operational Improvements.
- Provided technical support to customers in person and over the phone.
- Managed Inventory using JIT principles.
- Talk to customer about sales
Inventory Specialist
Mainline Aviation
Marietta, GA
04.2021 - 05.2022
- Complete cycle and physical inventory counts, material stocking, material picking, organize inventory for maximum productivity, and database entry to the electronic inventory system ensuring accuracy and up to-date
- Develop and oversee warehouse and inventory project plans based on set priorities
- Requisition transportation from freight carriers to ship products
Publix Customer Service
Publix
Lilburn, GA
07.2018 - 06.2021
- Here at Publix was doing retail helping and customer with what they need help with including what they need and extra
- Meeting upsell goals by highlighting target merchandise with strategic promotional approaches.
- Reconciles cash drawer at start and end of each shift, accounting for any errors
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
Coach
JJ's Define You Dance Studio
Stone Mountain, GA
07.2018 - 06.2021
- Coaching students ages 5 through 17
- Run 3 practices a week, choreograph dances, and coordinate performances.
- We have received several took trips for the kids to get active and have a good learning environment
Education
diploma - CNA
Hillendell medical training
High school diploma - undefined
Parkview high school
Lilburn, GA05-2021
Skills
Customer service
Computer skills
Scheduling appointments
Customer/Client relations
Oral and writing communication
Front desk receptionist
Record keeping
Client communication
Customer assistance and interaction
Timeline
Front Desk Receptionist
Sweetheart Wax
02.2026 - 2026
Remote Customer Service Representative (US Based Only)
Agents Only
03.2025 - 04.2025
Customer Service Sales Representative/ Lawnmower Mechanic
Gwinnett mower repair
04.2023 - 08.2024
Front Desk Receptionist/ Cashier
Gwinnett Mower Repair
02.2023 - 09.2025
Inventory Specialist
Mainline Aviation
04.2021 - 05.2022
Publix Customer Service
Publix
07.2018 - 06.2021
Coach
JJ's Define You Dance Studio
07.2018 - 06.2021
High school diploma - undefined
Parkview high school
diploma - CNA
Hillendell medical training