Kathryn Shaw
Tampa,FL
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
11
11
years of professional experience
Work History
Flight Attendant
United Airlines
12.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Model
La Femme Fashions
08.2015 - 04.2024
- Managed 5-20 new models/sales representatives per show.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Addressed each customers' needs and wants to recommend suitable product options.
Sales Representative
Wishlist
01.2020 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products. Top 5% sales performer by volume.
- Expanded customer base and boosted profit within product line.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Drove brand awareness by organizing display setups and assisting in merchandising.
Brand Manager - Ecommerce and Digital Marketing
Playback Wholesale Marketplace
01.2021 - 12.2021
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Motivated team members to continuous improvement in promoting and selling target products.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
Server
Saltgrass Steakhouse
07.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
Nanny
Various Families
08.2014 - 12.2020
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Maintained updated list of emergency contact information and child's health information in case of emergencies. Maintained CPR and First Aid certifications.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits - always ensuring safety of snacks with fine attention to allergens.
Education
Bachelor of Science - Political Science Pre-Law
University of West Georgia
Carrollton, GA12.2020
High School Diploma -
Calhoun High School
Calhoun, GA05.2016
Skills
- Safety Regulation Compliance
- Issue and Complaint Resolution
- Needs Understanding
- Customer Service & Satisfaction
- Team Player
- Calm and Professional Under Pressure
Timeline
Flight Attendant
United Airlines
12.2022 - Current
Brand Manager - Ecommerce and Digital Marketing
Playback Wholesale Marketplace
01.2021 - 12.2021
Server
Saltgrass Steakhouse
07.2020 - 01.2021
Sales Representative
Wishlist
01.2020 - 04.2022
Model
La Femme Fashions
08.2015 - 04.2024
Nanny
Various Families
08.2014 - 12.2020
Bachelor of Science - Political Science Pre-Law
University of West Georgia
High School Diploma -
Calhoun High School
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