MS Applications
Kathryn Miller
Operations Manager
Gilbert,AZ
Summary
Versatile and innovative professional skilled at seeing "big picture" while still also focusing on details. Resilient and adaptable in dynamic environments.
Overview
2
2
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Operations Administrator
Elit'Avia Americas
05.2023 - Current
- Coordinated with flight training schools to implement training schedules for pilots.
- Managed drug and alcohol program, pilot records and related information as required by FAA.
- Compiled training materials for new and existing crew members to comply with FAA and TSA regulations.
- Managed and monitored the TSA TFSSP Twelve-Five Program.
Flight Operations Manager
Aviation First
11.2022 - Current
- Spearheaded TSA TFSSP Twelve-Five program application and administration.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Managed flight itinerary updates and communicated changes to appropriate FBO contacts to optimize movements and protect aircraft.
- Implemented positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Coordinated with flight training schools to implement training schedules for pilots.
- Managed drug and alcohol program, pilot records and related information as required by FAA.
Operations Manager
Aircraft Transport Service
Goodyear, AZ
10.2020 - 09.2022
- Managed and maintained schedules for fleet of ten aircrafts and forty crew members.
- Streamlined coordination of flight schedule with government and charter contracts.
- Implemented positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Cultivated and strengthened lasting client relationships using collaboration and communication.
- Identified procedure or process changes required to improve performance and productivity.
- Managed drug and alcohol program, pilot records and related information as required by FAA.
Pilot Training Scheduler
Mesa Airlines
03.2018 - 11.2020
- Strategically planned training events by maximizing qualified instructors' availability in timely manner.
- Realigned training schedules to factor in changing conditions such as training failures and resource availability.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Arranged travel accommodations and lodging for crew members.
- Maintained instructor and pilot currency in accordance to company policy and Federal Aviation Administration regulations for FAR 121 and FAR 117.
Crew Scheduler
Mesa Airlines
09.2017 - 03.2018
- Monitored flight crew members to ensure all duty times were in compliance with Federal Aviation Administration's regulations.
- Handled crew member scheduling by filling vacancies and monitoring crew member check-ins utilizing SABRE Software system.
- Assisted flight crew members with crew placements for all flights by ensuring personable customer service relationship over phone and email.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 11.2022 - Current
Skills
Customer service
Problem resolution
Project organization
Rapport building
Operations management
Software
SABRE
FOS
Jet Insight
FAA Pilot Record Database (PRD)
Timeline
Operations Administrator
Elit'Avia Americas
05.2023 - Current
Flight Operations Manager
Aviation First
11.2022 - Current
Bachelor of Science - Business Management
University of Phoenix
11.2022 - Current
Operations Manager
Aircraft Transport Service
10.2020 - 09.2022
Pilot Training Scheduler
Mesa Airlines
03.2018 - 11.2020
Crew Scheduler
Mesa Airlines
09.2017 - 03.2018