Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Smith

Hye

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

D&D Fence and Rental
08.2020 - 10.2022
  • Assisted customers in identifying products and meeting their needs.
  • Collaborated with team members to achieve daily sales goals and objectives.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Merchandising Execution Associate

Home Depot
01.2018 - 08.2020
  • Executed merchandising plans to optimize product placement and enhance customer experience.
  • Collaborated with inventory management teams to ensure accurate stock levels and timely replenishment.
  • Trained new associates on merchandising standards and best practices to maintain store consistency.
  • Analyzed sales data to identify trends, supporting strategic decisions for promotional displays.
  • Monitored compliance with corporate merchandising directives, ensuring adherence across all departments.
  • Developed process improvements that streamlined workflow and enhanced overall operational efficiency.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Utilized planograms accurately to maintain an organized retail environment that facilitated efficient workflow processes for team members.
  • Developed creative visual displays that captured customer interest and showcased key product features effectively.

Education

Animal Science

Angelo State University
San Angelo, TX
05-2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Verbal/written communication
  • Professional demeanor
  • Policy and procedure adherence

Timeline

Sales Associate

D&D Fence and Rental
08.2020 - 10.2022

Merchandising Execution Associate

Home Depot
01.2018 - 08.2020

Animal Science

Angelo State University

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