Kathryn Smorodinsky
Des Moines,IA
Summary
Proactive professional with extensive experience in customer service and compliance adherence. Known for effective communication and problem-solving, ensuring timely application reviews and superior customer service throughout the lending process.
Overview
9
9
years of professional experience
Work History
Loan Processor
Wells Fargo Bank, N.A.
Des Moines , IA
10.2024 - Current
- Reviewed loan applications for accuracy and completeness to uphold quality control standards.
- Collected necessary documentation from clients, ensuring timely processing of loan applications.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Coordinated interdepartmental teams to address application issues and maintain workflow efficiency.
- Managed timelines effectively, facilitating prompt loan processing.
- Provided excellent customer service throughout the loan process.
- Cultivated relationships with clients, real estate agents, lenders, title companies, and attorneys to facilitate smooth closing processes.
Dedicated client service officer
Wells Fargo Bank, N.A.
Des Moines, IA
05.2022 - 10.2024
- Assisted clients with account inquiries and transaction requests efficiently.
- Educated customers on banking products and services to enhance understanding.
- Resolved client issues by collaborating with internal teams for effective solutions.
- Maintained a positive relationship with clients through regular contact and follow-up calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of client interactions in the customer relationship management system.
- Scheduled appointments for customers needing assistance or support services.
- Conducted training sessions for customer administrators on effective system implementation.
Loan processor 4
Wells Fargo Bank, N.A.
Des Moines, Iowa
06.2017 - 04.2022
- Monitored and ensured timely processing of loan applications to meet closing dates.
- Researched escalated problems related to loan processing activities.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Assisted team members with training on new software and compliance regulations.
- Maintained complete confidentiality of submitted information according to release guidelines.
Education
Bachelor of Science - Psychology
IUPUI
Indianapolis, IN05-2011
Skills
- Loan application review
- Documentation collection
- Quality control
- Compliance adherence
- Workflow coordination
- Customer relationship management
- Multichannel communication
- Background checks
- Drug testing
- Employee filing organization
- Professional service orientation
Timeline
Loan Processor
Wells Fargo Bank, N.A.
10.2024 - Current
Dedicated client service officer
Wells Fargo Bank, N.A.
05.2022 - 10.2024
Loan processor 4
Wells Fargo Bank, N.A.
06.2017 - 04.2022
Bachelor of Science - Psychology
IUPUI