Kathryn Steele
Moline,Illinois
Summary
Skilled dental receptionist specializing in appointment scheduling, insurance verification, and electronic health records management. Proven ability to create welcoming environments and facilitate smooth patient transitions. Strong organizational skills and attention to detail enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Dental Receptionist
Port Byron Family Dentistry
Port Byron, Illinois
01.2026 - 08.2026
- Scheduled appointments for doctors and hygienists to optimize patient flow.
- Checked in and out patients efficiently, ensuring seamless transitions during visits.
- Confirmed appointments, reducing no-shows and improving scheduling accuracy for better patient management.
- Managed phone and email communications, promptly addressing inquiries and concerns to enhance patient satisfaction.
- Conducted insurance verification through calls, facilitating prompt service for patients.
- Collected payments via cash, checks, credit cards, and CareCredit, ensuring accurate and efficient transaction processing.
- Maintained electronic patient charts by scanning documents, preserving comprehensive records.
- Greeted patients warmly upon arrival and departure, fostering a welcoming environment.
Dental Receptionist
Cabay Family Dentistry
East Moline, Illinois
12.2020 - 07.2025
- Scheduled patient appointments for dental services with doctors and hygienists.
- Answered incoming calls to assist patients with scheduling and queries.
- Checked out patients promptly, ensuring a positive experience through friendly interactions.
- Processed payments from patients using cash, credit cards, and insurance checks.
- Coordinated with insurance companies to verify coverage and address issues, facilitating smoother patient transactions.
- Mailed out insurance claims to ensure timely reimbursements.
- Maintained organized patient charts through diligent filing and documentation practices.
- Estimated treatment costs for patients and electronically sent referrals and x-rays to specialists, streamlining the referral process.
Dental Assistant
Sunnylane Family Dentistry
Del City , OK
09.2013 - 11.2020
- Supported dentist by assisting in restorative crowns, bridges, endodontics, extractions, and dentures.
- Worked closely with hygienist on charting and scaling tasks to optimize patient flow.
- Organized treatment rooms prior to procedures to streamline workflow.
- Managed inventory and ordered supplies to ensure operational continuity.
- Conducted sterilization of instruments using Statim and dry heat methods for hygiene compliance.
- Obtained alginate impressions and processed models in yellow stone for use in restorations.
- Handled exposure of x-ray films to ensure diagnostic quality. and development of dental x-rays to aid treatment decisions.
- Coordinated patient scheduling while maintaining accurate paper chart records.
Education
GED -
Fordia State College
Jacksonville, FL01-2012
Medical Billing And Codomg - Health Care Administration
Advance Career Training
Jacksonville, FL05-2009
Skills
- Appointment scheduling
- Insurance verification
- EHR management
- Treatment cost estimation
- Payment processing
- Patient records management
- Customer relationship management
Timeline
Dental Receptionist
Port Byron Family Dentistry
01.2026 - 08.2026
Dental Receptionist
Cabay Family Dentistry
12.2020 - 07.2025
Dental Assistant
Sunnylane Family Dentistry
09.2013 - 11.2020
GED -
Fordia State College
Medical Billing And Codomg - Health Care Administration
Advance Career Training