Years Consultative selling experience
Kathryn Strickland
Sales Professional
Jackson, MS,MS
Summary
Occasionally comedic sales professional offering 15 years of experience maintaining the balance of delivering exceptional customer experiences, positive workplace culture, and exceeding sales targets. As a side hustle, I manage my online consignment shop, Milkshakes Mistakes, and have spent most of 2022 learning search engine optimization (SEO), WordPress, and Canva. I am very empathetic, motivated and self-reliant with a strong will to help others succeed. I am seeking opportunities where I can utilize my generous skillset in a way that empowers others through leading, learning, and creating.
Overview
11
11
7
7
Years Retail Management Experience
Skills
- Consultative selling
- Account management
- SaaS
- Salesforce
- Business-to-Business (B2B)
- Digital technology proficiency
- Flexibility and adaptability
- Interpersonal skills
- Change management
Work History
Small Business Owner
Milkshakes Mistakes
Brandon , MS
03.2022 - Current
- Promotes business via social media to generate leads and maximize brand identity.
- Fulfills customer shipping needs by completing all purchase orders and customer invoices.
- Manages daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Studies current market to determine optimal pricing of goods and capitalize on emerging opportunities.
Telesales Representative
Verizon
Murray, KY
03.2020 - 12.2021
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Consistently managed over 60 customer calls per day.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Retail Store Manager III
AT&T
Louisville , KY
02.2018 - 01.2020
- Consistently exceeded monthly sales quotas at rate of 120%.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated repeat business by developing and maintaining strong team of 17-25 employees devoted to customer satisfaction.
Assistant Store Manager
AT&T
Paducah , KY
08.2014 - 02.2016
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Attained expert level of product knowledge, becoming the go-to person for major sales and vendor negotiations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Consultant
AT&T
Murray, KY
10.2010 - 08.2014
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in home internet and tv products.
Education
Some College (No Degree) - Business Management
University of North Texas
Denton, TXVolunteer Work
Wounded Warrior Project - Cellular Device Training
Safehouse Center - Community Outreach Shelter & Hotline
Timeline
Small Business Owner
Milkshakes Mistakes
03.2022 - Current
Telesales Representative
Verizon
03.2020 - 12.2021
Retail Store Manager III
AT&T
02.2018 - 01.2020
Assistant Store Manager
AT&T
08.2014 - 02.2016
Retail Sales Consultant
AT&T
10.2010 - 08.2014
Some College (No Degree) - Business Management
University of North Texas
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