Kathryn Thacker
Gulf Shores
Summary
Dynamic Front of House Manager with a proven track record, excelling in guest relations and conflict resolution. Enhanced customer satisfaction through effective training and mentoring, while ensuring food safety compliance. Successfully coordinated events, driving operational efficiency and fostering a welcoming dining environment.
Overview
11
11
years of professional experience
Work History
Front of House Manager
A Restaurant Group
06.2023 - Current
- Managed daily operations to assist in effective rebranding of restaurant within the community
- Implemented health and safety compliance measures to ensure a safe dining environment.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Resolved operational issues promptly, enhancing overall efficiency and guest experience.
Restaurant Front of House Manager
Jesse's on the Bay
01.2023 - 06.2024
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Front of House Supervisor
Sassy Bass Amazin' Grill
09.2014 - 01.2023
- Supervised front of house operations to ensure seamless guest experiences and adherence to service standards.
- Resolved guest complaints efficiently, enhancing overall customer satisfaction and loyalty.
- Coordinated events and special functions, ensuring all logistical details were executed flawlessly.
- Trained staff on effective customer service techniques and company policies to uphold service excellence.
Education
Bachelor of Science - Recreation Therapy/ Gerontology
University of South Alabama
Mobile, AL01-2001
Skills
- Guest relations
- Conflict resolution
- Training and mentoring
- Performance evaluation
- Food safety compliance
- POS system operations
- Restaurant operations
- Employee scheduling
- Promotional events
Timeline
Front of House Manager
A Restaurant Group
06.2023 - Current
Restaurant Front of House Manager
Jesse's on the Bay
01.2023 - 06.2024
Front of House Supervisor
Sassy Bass Amazin' Grill
09.2014 - 01.2023
Bachelor of Science - Recreation Therapy/ Gerontology
University of South Alabama