Kathryn Vargas

• Identified customer needs by asking questions and advising on best solutions.
• Developed strong relationships with clients to understand their needs.
• Cultivated strong relationships with clients to enhance customer satisfaction.
• Collaborated with marketing teams to develop tailored promotional strategies.
• Monitored feedback from customers regarding product quality and suggested improvements accordingly.
• Maintained up-to-date knowledge of industry trends and developments.

• Managed daily operations to ensure smooth store functioning, creating a clean and safe environment for customers and employees.
• Developed a high-performance sales culture through effective coaching and training. coaching, training and accountability.
• Coach and inspire the team to deliver exceptional, personalized service that makes every client feel welcomed and valued.
• Managed store employees in a fast-paced environment through proactive communication and positive feedback.

Hair Stylist, Makeup & PMU artist

Operated as an independent stylist/ Escondido / 2011 - Current

• Full range of hair and makeup services, including cut, color, styling, wedding and special occasion.
• Facilitated positive, informative experiences by actively addressing clients' needs.
• Completed ongoing education in techniques, products, and trends to enhance service quality.
• Set clear client expectations and delivered tailored post-treatment care instructions.
• Maintain detailed client records, including treatment plans and post-treatment care
• Staying up-to-date on social media and technology, to continue growth and better serve my business and clients.

• Achieved and surpassed individual and team performance targets.
• Developed event and business growth plans to drive engagement and increase revenue opportunities.
• Fostered supportive team environment, resulting in high levels of customer service satisfaction.
• Hiring and training employees on technique, product knowledge, customer service. sales and event strategies.

• Surpassed sales and performance targets, contributing to overall salon revenue growth.
• Delivered a full range of hair and makeup services to clients.
• Supported experienced hairstylists in high-volume salon, enhancing client satisfaction and service efficiency.
• Advanced education in cut, color, style and customer service.