Kathryn Watson
Roswell,GA
Summary
Dynamic and results-driven Operations Manager with over 10 years oexperience in streamlining operational processes, enhancing productivity and driving efficiency within fast-paced environments. Established managing cross-functional teams, implementing strategic initiatives aligned with organization values. Display effective leadership skills with focused coaching and employee engagement, interpersonal communication while fostering a culture of success driving operational improvements and revenue generation
Overview
12
12
years of professional experience
Work History
Assistant Manager
Forma Medical Aesthetics & Wellness
01.2024 - 05.2024
- Appointment Management through coordinating precise scheduling amongst four providers, Patient Communication and Documentation with clinical concerns, patient inquiries and pricing quotes following provider consultations, In-Clinic Coordination & Experience with educating patients on treatment options offered, booking procedures and financing options, Documentation of patient care, payment processing, invoicing and deposit collection, Collaborative Tasks with maintaining organized and accurate appointment schedules for multiple providers, ensure medical records is documented properly and pre-assessment process is streamlined, Develop strategies for supporting all personal and professional experience for patients, collaboration with reps for marketing promotions and events, investigating and remediating any incidents surfaced with productivity reports and audits
Practice Administrator
RegenMD Wellness Center
05.2023 - 10.2023
- TeleHealth consisting of Regenerative and Weight Loss Hormone Replacement Peptides/Therapies, Key liaison between business Owners, Medical Directors, Clinical and Administrative staff to ensure, Collaborate with clinical and non-clinical staff, vendors and others to ensure best practices, Involved in hiring and onboarding, creating and developing a team in a startup environment, Constructed and developed business workflow processes-generated successful patient experiences, Ensured regulation compliance and coaching to five office administration staff, Created and implemented Standard of Operations, Policies and Procedures, Presented strong verbal, non-verbal and written communication with staff and vendors, Enhanced staff morale and motivation by providing specific direction, offering and receiving feedback, High level enthusiasm and encouragement to staff surrounding goal setting, planning, assessing progress of workflow applications and systems
Patient Care Coordinator / Sales Specialist
Kalos Facial Plastic Surgery
02.2023 - 05.2023
- Consulted with new patients through Education of procedures and treatments, Scheduled patient appointments and confirmed process of expectations, Understanding the specific needs of each patient, Introduced new procedures and treatments to build value and revenue, Managed ongoing patient care with consistent and timely manner responses, Provided a customized approach to meet types of communication styles and personalities of patients, Discussed and reviewed benefits of surgical, aesthetic treatments and procedures with patients, Effective planning with high level of organizational skills, ability to multi-task and detail oriented, Protected patient rights by maintaining medical and financial information in accordance with HIPAA, Optimized patient satisfaction and provider time by scheduling appointments in person or by phone
Practice Manager
Laser Med Skin & Vein Clinic
12.2018 - 10.2022
- Ensure practice business operations was prepared to establish accurate productivity and efficiency, Responsible for executing monthly sales of $60,000 at minimum and added revenue growth of 10% each year, Coached through training, communication and value-added comradery to reach success, Maintain connections and relationships with existing patients, while building a new patient base, Assist with scheduling patient appointments, provide patient support, market promotions with new and existing services, treatments and products added, Responsible for accounts payable/accounts receivable, Monitored patient satisfaction and established quality assurance initiatives to ensure positive patient outcomes, Oversaw financial operations such as budgeting, billing and collections, Supervised and provided guidance to staff members, motivating them to perform their best, Identified opportunities and took action to build strategic relationships between vendors achieving goals, Involved in training the launch of medical grade skincare products and revolutionary Aesthetic treatments and procedures within the industry
Makeup Artist
Estee Lauder Companies
03.2012 - 06.2019
- Responsible for providing personalized, dynamic and inviting experiences for every client I encountered, Accountable for supporting the Estee Lauder brand while increasing overall revenue, Provided consistent product knowledge while introducing clients to new makeup trends, Supplied consistent positive attitude while maintaining comfort and fulfilling experience for each client, Blended color and texture to create desired effects, Taught makeup applications to clients and suggested skincare routines, Developed a variety of makeup looks suitable for a range of occasions, Created brand awareness by sharing and demonstrating product knowledge, Provided makeup consultations and trials to brides prior to wedding dates, Worked with clients with different skin types and tones
Education
Bachelor of Science- Consumer Merchandising / Management -
University of Minnesota-Twin Cities
Skills
- Team Leadership and Development
- Operations management
- Project management
- Budget management
- Inventory management
- Talent Acquisition and Recruiting
- Workflow Optimization
- Strategic Planning and Execution
- Operational Productivity
- Data Analysis and Reporting
- Cost Reduction Strategies
- Vendor and Stakeholder Relations
Timeline
Assistant Manager
Forma Medical Aesthetics & Wellness
01.2024 - 05.2024
Practice Administrator
RegenMD Wellness Center
05.2023 - 10.2023
Patient Care Coordinator / Sales Specialist
Kalos Facial Plastic Surgery
02.2023 - 05.2023
Practice Manager
Laser Med Skin & Vein Clinic
12.2018 - 10.2022
Makeup Artist
Estee Lauder Companies
03.2012 - 06.2019
Bachelor of Science- Consumer Merchandising / Management -
University of Minnesota-Twin Cities
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