Kathryn Goodrich
Ava,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
State Of Michigan Tobacco Tax Unit
02.2001 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Home Day Care
Self Employed
05.1988 - 12.1993
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Education
Associate of Business Administration - Business
Kellogg Community College
Battle Creek, MI12.2002
GED -
GED
Classes 11.1996
Skills
- Staff Training
- Fleet Dispatching
- Sales Expertise
- Microsoft Word
Timeline
Customer Service Representative
State Of Michigan Tobacco Tax Unit
02.2001 - 12.2015
Home Day Care
Self Employed
05.1988 - 12.1993
Associate of Business Administration - Business
Kellogg Community College
GED -
GED
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