Kathryn Geiman
Lehigh Acres,FL
Summary
Diligent Community Manager with solid background in managing Condominium Associations and Homeowner Associations. Successfully implemented various community programs, enhancing resident satisfaction and engagement while maintaining operational efficiency. Demonstrated adeptness in vendor relations and budget management. Knowledgeable on Florida Statues, Legislative Updates and an involved member of CAI. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onsite Community Association Manager
ICON Management Services
Fort Myers, FL
09.2025 - Current
- Managed daily operations and administrative functions for a newly transitioned community following developer turnover.
- Coordinated post-development transition activities between the developer, Board of Directors, legal counsel, vendors, and homeowners.
- Ensured compliance with Florida Statute Chapter 720, governing documents, and applicable association regulations and procedures.
- Assisted the Board of Directors with governance implementation, meeting management, policy creation, and operational planning during the transition period.
- Drafted and implemented community policies, procedures, and operational standards to support post-transition association operations and homeowner compliance.
- Coordinated turnover of association records, contracts, warranties, financial documents, permits, and infrastructure documentation from the developer to the association.
- Prepared Board meeting agendas, management reports, meeting minutes, and homeowner communications in accordance with statutory requirements.
- Oversaw covenant enforcement, architectural review processes, vendor management, and contract administration for community operations and maintenance projects.
- Assisted with budget preparation, reserve planning, invoice auditing, and financial review processes related to transition and ongoing association operations.
- Developed administrative workflows, resident onboarding procedures, amenity and gate access programs, and operational best practices to support long-term community management.
Community Association Manager
Community Management Associates
Naples, Florida
08.2024 - 06.2025
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
Member Services Administrator
Heritage Bay Golf And Country Club
Naples, FL
08.2019 - 06.2024
- Established and maintained relationships with members to ensure satisfaction with services provided.
- Resolved any issues or complaints raised by current or potential members in a timely manner.
- Interpreted rules and regulations relating to community associations; provided advice and counsel on how they should be applied.
- Monitored compliance with Club and state governance policies and procedures.
- Created detailed reports to present membership trends, program evaluation, and budgeting information.
- Facilitated onboarding processes for new members and tenants by providing necessary resources and support materials.
- Assisted with developing promotional materials such as brochures, newsletters, and emails aimed at engaging current members.
- Answer phone calls and emails from clients to address questions, complaints, and needs.
- Utilized computer software to complete various administrative tasks.
- Maintained confidential records in accordance with company policy and legal requirements.
- Created and maintained filing systems, both electronic and paper-based, for easy access to information.
Spa Manager
Massage Luxe
Naples, FL
06.2018 - 08.2019
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
Education
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma -
Barron Collier High School
Naples, FLSkills
- Business Administration
- Community Guidelines Enforcement
- Community Operations
- Board of Directors Support
- Policy enforcement
- Vendor Relationship Development
- Budget Planning
- Customer Service
- Time Management
- Ability To Multitask
Certification
- Licensed Community Association Manager
- CNP - Certified Notary Public
Timeline
Onsite Community Association Manager
ICON Management Services
09.2025 - Current
Community Association Manager
Community Management Associates
08.2024 - 06.2025
Member Services Administrator
Heritage Bay Golf And Country Club
08.2019 - 06.2024
Spa Manager
Massage Luxe
06.2018 - 08.2019
High School Diploma -
Barron Collier High School
Florida Gulf Coast University