Shalane Ayala

• Developed strong customer relationships through personalized service and product knowledge.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
• Analyzed customer feedback to identify trends, contributing to improved service strategies.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Managed inventory to ensure product availability, contributing to uptick in sales.

• Oversaw budgeting and financial management, ensuring the company's financial health • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency • Created effective marketing strategies to promote the business and attract new customers • Utilized social media platforms to expand brand awareness and engage with target audience • Maintained high levels of customer satisfaction through exceptional service delivery • Implemented quality control processes to ensure consistent product/service excellence • Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly

• Inventory management • Payroll • Cash management • Accounts payable • Accounts Receivable • Budgeting • Sage50 accounting software • Purchase orders • Sales orders • Invoicing • Filing and organizing • Microsoft spreadsheets • Microsoft word • Scheduling maintenance • Ordering parts and supplies • MSHA • TDEC • Created and edited professional documents such as memos, reports, presentations. • Handled incoming calls and emails with professionalism and provided timely responses or directed to appropriate personnel • Maintained confidential files and records in accordance with company policies • Assisted in the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions • Ordered office supplies ensuring adequate stock levels while optimizing costs through vendor negotiations • Managed office equipment maintenance schedules to ensure proper functioning at all times • Performed data entry tasks accurately with attention to detail while maintaining high productivity levels • Assisted HR department with recruitment activities such as posting job openings online and scheduling interviews with candidates • Coordinated travel arrangements for executives including booking flights/hotels/car rentals/ground transportation • Served as the main point of contact for visitors/guests/vendors ensuring a positive experience upon arrival • Maintained inventory of office supplies reducing unnecessary expenses due to overstocking or shortages • Responded to customer inquiries and resolved issues promptly, ensuring high levels of customer satisfaction • Coordinated office maintenance and repairs, liaising with vendors and contractors to ensure timely completion • Assisted in the preparation of presentations for meetings by gathering data, creating slides, and formatting content • Managed confidential employee records including personnel files, performance evaluations, and disciplinary actions • Maintained a clean and organized office environment promoting productivity and professionalism • Assisted in the coordination of employee training programs by scheduling sessions, tracking attendance, and preparing training materials • Collaborated with IT department on troubleshooting basic technical issues such as printer malfunctions or software errors • Distributed incoming mail/packages to appropriate recipients while managing outgoing mail services • Maintained confidentiality when handling sensitive information such as employee records or financial documents • Served as a liaison between departments facilitating effective communication flow across teams