Kathy Bray
Dry Ridge,KY
Summary
Organized and motivated professional experienced in time management and organizational tasks across diverse settings. Delivered exceptional customer service through strong interpersonal skills and a commitment to improving customer satisfaction. Focused on enhancing abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Health Warehouse
Florence, Kentucky
09.2022 - 06.2026
- Supported pharmacists in preparing patient prescriptions, ensuring accuracy and compliance.
- Processed prescription orders efficiently for patients and healthcare providers, contributing to patient care.
- Operated pharmacy software for tracking prescriptions and patient records efficiently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Monitored prescription refill requests.
- Established or maintained medications and other patient profiles.
Pharmacy Technician
Health Warehouse
Florence
01.2019 - 05.2021
- Processed prescription orders accurately for patients and healthcare providers.
- Communicated with patients regarding medication instructions and potential side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete prescription orders efficiently.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Addressed and resolved customer complaints promptly while ensuring a professional demeanor.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Handled payment transactions accurately from customers and processed credit card transactions when necessary.
- Maintained a clean and organized pharmacy environment for safety compliance.
- Organized work areas so that everything was easily accessible when needed.
- Answered telephones to respond to questions or requests.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Delivered exceptional customer service by empathetically addressing patient questions and concerns.
Vice President of Document Control
Citi
Florence, KY
02.2006 - 11.2017
- Managed risk assessment frameworks to ensure compliance with regulatory standards.
- Identified problems and implemented solutions to better streamline operations.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Ensured compliance with applicable laws and regulations related to operations.
- Facilitated team meetings and workshops to align on goals and strategies.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Managed collections processes, coordinating efforts to recover outstanding debts effectively.
- Created mortgage affidavits to ensure adherence to legal standards. to ensure compliance with lending regulations.
- Managed pre-litigation activities to resolve issues before formal legal action.
Education
McCreary Central High School
Stearns, KYSkills
- Prescription processing
- Pharmacy software
- Patient data management
- Medication safety compliance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Answering customer questions
- Interpreting and processing medication orders
- Attendance oversight
- Resolving customer issues
- FDA and HIPAA compliance
- Processing payments
- Patient confidentiality
- Medication preparation
- Patient profile management
- Medication management
References
References available upon request.
Timeline
Pharmacy Technician
Health Warehouse
09.2022 - 06.2026
Pharmacy Technician
Health Warehouse
01.2019 - 05.2021
Vice President of Document Control
Citi
02.2006 - 11.2017
McCreary Central High School