Kathy Carothers
Marietta,GA
Summary
Results-oriented and customer relationship management specialist with a strong record of improving customer satisfaction through effective service and teamwork. Expertise in navigating dynamic environments while ensuring compliance with company standards and maintaining high attention to detail. Proven ability to resolve issues efficiently, enhancing service delivery and fostering collaboration among team members.
Overview
5
5
years of professional experience
Work History
Customer Service/Sales
Publix
Marietta, GA
01.2022 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Guest Service Representative
Drury Inn & Suites
Marietta, GA
05.2021 - 12.2021
- Provided excellent customer service to guests in dining and beverage areas.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to fulfill guest orders efficiently.
- Monitored lobby area to ensure a welcoming environment for guests.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
- Maintained cleanliness of lobby area and front desk counter.
- Ensured compliance with hotel policies and procedures.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Remote Customer Service
Sertec
Marietta, GA
08.2020 - 05.2021
- Provided high-quality customer service by attending promptly to guests' needs in a courteous manner.
- Monitored incoming customer service requests and assigned tasks accordingly.
- Provided remote assistance to customers via phone or online chat services.
- Provided information regarding services offered by the company to potential customers.
- Educated customers about company policies, products, services.
Education
Bachelor of Science - Business Management
Shorter University
Rome, GA12-1996
High School Diploma -
Mother McAuley High School
Chicago, IL05-1981
Skills
- Inventory management and order fulfillment
- Customer relationship management
- Time management and multitasking
- Team collaboration and communication
- Attention to detail and problem solving
- Adaptability and flexibility in scheduling
- Phone etiquette and customer satisfaction
Affiliations
- Volunteer work with Seniors
- Gardening
- Community involvement
Timeline
Customer Service/Sales
Publix
01.2022 - Current
Guest Service Representative
Drury Inn & Suites
05.2021 - 12.2021
Remote Customer Service
Sertec
08.2020 - 05.2021
Bachelor of Science - Business Management
Shorter University
High School Diploma -
Mother McAuley High School