Kathy Coakley
Punta Gorda,FL
Summary
Versatile professional with a proven track record in customer service and problem-solving, honed across roles from Sales Associate at Meals on Wheels to Court Reporter. Excelled in time management and cash handling, enhancing client satisfaction and operational efficiency. Skilled in creating positive customer experiences and adept at managing financial transactions accurately.
Overview
48
48
years of professional experience
Work History
Sales Associate
Meals on Wheels
Port Charlotte, FL
11.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal and engage customers.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Realtor
Century 21
Punta Gorda, FL
07.2000 - 12.2007
- Coordinated various aspects of real estate transactions for buyers and sellers such as inspections, appraisals, and closings.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies in changing markets.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Built lasting relationships with clients through personalized service and dedication to their needs.
Receptionist
Hair Studio
Port Charlotte, FL
10.2003 - 11.2004
- Greeted incoming customers professionally.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and professionally.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Court Reporter
Madison Freelance Reporters
Madison, WI
06.1976 - 12.2001
- Contributed to a positive atmosphere through respectful interactions with all involved parties and exhibiting professional demeanor at all times.
- Reviewed transcriptions for accuracy in grammar, punctuation,
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
- Contributed to a streamlined judicial process through the accurate capture of witness testimonies, judge statements, and attorney arguments.
- Demonstrated adaptability with exposure to diverse types of cases ranging from criminal trials to civil disputes.
- Increased accuracy in transcriptions with consistent attention to detail while capturing vital information from witnesses, attorneys, and judges.
- Maintained confidentiality of sensitive information by adhering to strict ethical guidelines and professional standards in handling case materials.
- Generated error-free transcripts with skilled capturing and proofreading.
- Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
- Produced transcripts for court personnel, legal professionals and general public.
Education
Associate Of Arts - Business/Court Reporting
Concordia College
Milwaukee, WIInterior Design
Stephens College
Columbia, MOSkills
- Customer service
- Problem-solving skills
- Time management
- Reliable and punctual
- Cash handling
- Cash register operation
Timeline
Sales Associate
Meals on Wheels
11.2022 - 08.2024
Receptionist
Hair Studio
10.2003 - 11.2004
Realtor
Century 21
07.2000 - 12.2007
Court Reporter
Madison Freelance Reporters
06.1976 - 12.2001
Associate Of Arts - Business/Court Reporting
Concordia College
Interior Design
Stephens College