Kathy Godbold
Roxie,MS
Summary
Dedicated optician / receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
Optician
Dr Chuck Barnes
McComb, MS
01.2011 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Operated lensometers to orient and mark uncut lenses for eyeglasses
- ordered stock from suppliers
- pulled patient insurance information, checked patients in and checked patients out.
- pretested patients prior to optometrist examination, accessing pressures, visual acuities and auto refraction.
- wrote up detailed work order specifiying paramaters for lens and frames.
- able to take photos and and run 30-2 machine on patients.
- took payments and balanced at the end of the day.
Receptionist
Southwest Mental Health
Mccomb, Ms
03.2008 - 03.2009
- performed date entry task into various computer systems accurately and promptly
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- followed doctor and made all his appointments for three counties, and took care of all three offices.
Receptionist
Scott Construction Equipment
Jackson, Ms
02.2007 - 03.2008
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Telepak Networks
Meadville,Ms
06.2001 - 06.2006
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts - General Studies
Colin Community College
Natchez, MS05-2010
Skills
- Customer Service
- Computer Skills
- Optical dispensing
- Optical orders
- Contact lens
- Optical Equipment Operation
- Visual acuity testing
- Appointment Scheduling
- Excellent Communication
- MS Office
- Computer Proficiency
Timeline
Optician
Dr Chuck Barnes
01.2011 - Current
Receptionist
Southwest Mental Health
03.2008 - 03.2009
Receptionist
Scott Construction Equipment
02.2007 - 03.2008
Customer Service Representative
Telepak Networks
06.2001 - 06.2006
Associate of Arts - General Studies
Colin Community College