Kathy Hayes
Pasadena,MD
Summary
Adept at client relations and tech-savvy, I leveraged my expertise in market research and property valuation at Taylor Properties to enhance client satisfaction and streamline real estate transactions. My background as a Computer Technician/Sales Representative at Technical Specialties Inc., where I significantly improved IT support and sales strategies, underscores my strong organizational skills and negotiation prowess. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Realtor
Taylor Properties
01.2006 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Computer Technician/Sales Representative
Technical Specialties Inc.,
04.1995 - 01.2006
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Stayed up-to-date with industry trends to position company as market leader.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
Education
No Degree - Accounting
PG Community College
Largo, MD09-1987
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Market Research
- Buyer representation competence
- Property Valuation Expertise
- Real estate law understanding
- Property tours and inspections
- Seller representation aptitude
- Purchase agreement management
- Works well independently
- Strong organizational skills
Timeline
Realtor
Taylor Properties
01.2006 - Current
Computer Technician/Sales Representative
Technical Specialties Inc.,
04.1995 - 01.2006
No Degree - Accounting
PG Community College
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