Kathy Hooper
Dallas,TX
Summary
Dynamic hospitality professional with extensive experience at Hilton Garden Inn, excelling in operations management and staff development. Proven track record in enhancing guest satisfaction through effective training programs and inventory control. Strong team leadership and budget oversight skills, driving operational efficiency and service excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hilton Garden Inn Las Colinas
Irving, TX
10.2021 - Current
- Contributed to efficient task completion by supporting daily activities.
- Supported management in maintaining high standards of customer service and satisfaction.
- Worked with team to optimize communication channels, boosting efficiency.
- Performed inventory audits to ensure adequate stock levels.
- Oversee AR Accounts
- Invoicing
- Hiring & Training
- Developed training programs for staff, fostering a culture of excellence and accountability.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
Assistant General Manager
Hilton Garden Inn Dallas/Duncanville
Duncanville, TX
10.2011 - 09.2021
- Assisted in managing daily hotel operations, ensuring guest satisfaction and adherence to brand standards.
- Developed and implemented staff training programs to enhance service delivery and operational efficiency.
- Coordinated inventory management processes, optimizing supply levels while reducing excess stock.
- Analyzed guest feedback to identify trends and implement improvements in service quality and experience.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Overnight Supervisor
Hilton Anatole Hotel
Dallas, TX
06.2004 - 08.2011
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on effective customer service techniques.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Resolved guest concerns promptly, maintaining high satisfaction levels.
- Managed inventory levels, ensuring adequate supplies for nightly operations without overstocking.
- Collaborated with management to develop strategies for improving overnight guest experiences.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Prepared, planned and implemented training programs to support ongoing staff development.
Education
Associate of Science - Accounting
El Centro College
Dallas, Texas, TX06.1985
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee scheduling
- Training and development background
- Operations oversight
- Budget control
Accomplishments
Dimension QA Management score of 96%
Passed QA the last 3 years
Raised guest satisfaction scores from 70% to 85% within one month of employment
Certification
- Food Manager Certificate
- Proficiency in R & I
- TABC
- CPR
Timeline
Assistant General Manager
Hilton Garden Inn Las Colinas
10.2021 - Current
Assistant General Manager
Hilton Garden Inn Dallas/Duncanville
10.2011 - 09.2021
Overnight Supervisor
Hilton Anatole Hotel
06.2004 - 08.2011
Associate of Science - Accounting
El Centro College